Manage remote CX operations by monitoring performance dashboards and ensuring strict adherence to KPIs and SOPs. Provide structured coaching and high-energy leadership to drive team productivity and service excellence for DTC brands.
Aventus LLC
5 Remote Job Openings at Aventus LLC
Provide executive support to the Managing Partner by managing communications, schedules, and administrative tasks. Handle the end-to-end client intake process, including qualifying leads and organizing case documentation using legal CRMs.
Manage RMAs, product returns, and coordinate with 3PL warehouses and logistics partners to ensure smooth inventory flow. Support Shopify and Amazon FBA operations while maintaining operational reports and updating SOPs.
Provide high-quality, personalized support across multiple customer channels while acting as a brand ambassador for premium e-commerce clients. Utilize CX technology to deliver proactive solutions and collaborate with team leaders to optimize performance.
The representative will provide high-quality, personalized support across multiple customer channels, acting as an extension of client brands to ensure premium interactions. They must utilize leading CX technology to enhance the customer journey and collaborate with coaches to optimize performance.
