Aventus LLC

The CX Team Lead manages remote operations by monitoring performance dashboards and ensuring strict adherence to KPIs and SOPs. They are responsible for driving team excellence through structured coaching, compliance oversight, and detailed reporting to stakeholders.

The SDR is responsible for qualifying leads and managing outreach workflows via calls, emails, and texts to convert prospects into sales opportunities. Key duties include appointment setting and collaborating in weekly sales audits to align with brand guidelines.

The SDR is responsible for qualifying leads and managing outreach workflows via calls, emails, and texts to convert prospects into sales opportunities. Key duties include appointment setting and collaborating in weekly sales audits to align with brand guidelines.

Provide high-quality, personalized support across multiple customer channels while acting as a brand ambassador for premium e-commerce clients. Utilize CX technology to deliver proactive solutions and collaborate with team leaders to optimize performance.

The representative will provide high-quality, personalized support across multiple customer channels, acting as an extension of client brands to ensure premium interactions. They must utilize leading CX technology to enhance the customer journey and collaborate with coaches to optimize performance.