Supervisor, Billing Reimbursement

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.        

We believe in career development and empowering our employees. Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of paid time off plus holidays. We offer wellness courses and have highly engaged employee resource groups. Come join the Neo team and be part of our amazing World Class Culture!        

NeoGenomics has an opening for a Billing Reimbursement Supervisor, operating fully remotely who wants to continue to learn in order to allow our company to grow.      

Schedule: Monday to Friday 8:30am to 5:00pm

Now that you know what we're looking for in talent, let us tell you why you'd want to work at NeoGenomics:        

As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.        

Position Summary:        

The Billing Reimbursement Supervisor is responsible for the supervision of assigned billing team and the associated revenue and receivable functions. Key duties include supervising the assigned billing team, supporting accurate, timely completion of all billing related functions, collections, and accounts receivable for the team, developing and maintaining written departmental procedures, and enforcing adherence to department and organizational policies and internal controls.

 Core Responsibilities:

• Supervise assigned billing team ensuring day-to-day operations run efficiently and effectively
• Creates and enforces work standards, quality measures and process improvements, consistent with the organization's goals and objectives
• Manages workflow to meet daily, weekly and monthly deadlines
• Coach, mentor and develop all team members
• Conducts regularly scheduled team meetings, communicating team goals and objectives
• Support maximum reimbursement through efficient billing and collections operations and effective accounts receivable management for team
• Creates and maintains productivity reports for staff and Manager to maximize utilization of staff resources and for recognition of high performers based on department production standards
• Encourages and facilitates continuous learning and development for self and others
• Manages work schedule efficiently, completing tasks and assignments on time
• Demonstrates Integrity, Compassion, Accountability, Respect and Excellence values in daily work and interactions
• Ensures aged receivables are proactively and diligently investigated and resolved
• Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others
• Ensures that claims are followed up on a timely basis and are accurate and complete
• Works with collection staff, commercial insurance, Medicare, Medicaid, and HMO’s to collect all balances that are due
• Manages actions related to delinquent accounts and minimizes write-offs
• Assists with developing operational and volume metrics and analyzes them on a monthly basis. Reviews receivables aging and takes actions to drive down Days Sales Outstanding (DSO’s)
• Works with the Finance Department at month-end and helps to analyze and understand trends
• Communicates immediately to the Billing Reimbursement Manager and Director of Billing Reimbursement regarding any compliance related problems or unresolved processes

• Performance appraisals, documenting deficiencies, developing plans for improvement and counseling employees
• Works with the Billing Reimbursement Manager to develop department objectives and performance goals; assists with monitoring work performance to determine staff resources utilization; assists with reviewing monthly work statistics; assists with establishing work performance standards and adjusts staffing levels as needed
• Ensures that billing and patient accounts record systems are maintained in accordance with generally accepted accounting principles and in compliance with state, federal, and company regulations

• Additional Responsibilities (may be assigned

Experience, Education and Qualifications:

• 5+ years prior Medical Billing/Revenue Cycle experience, with laboratory billing preferred
• High School, Associates Preferred
• Knowledge of Business processes, accounting principles, billing practices, medical terms, CPT and ICD9 coding
• Ability to interact with IT and the laboratory departments to drive improvements
• Creative problem solving and analytical skills
• Proven ability to drive resolution of billing issues with customers
• Understanding of internal controls & cash management
• Experience working with Commercial Insurance, Medicare, Medicaid and HMO’s
• Ability to make sound decisions under stressful situations
• Demonstrated success in leading team members to reach goals and objectives
• Good computer skills including working knowledge of MS Office and medical billing software. (experience with Telcor/XIFIN a plus)
• Strong organizational skills and attention to detail
• Ability to work independently and within a team environment
• Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards