Relationship Officer General Processing (NTP NTB).MGN Pak - Direct Banking Center - NTP NTB.Retail Banking Group-PAKCOE

Job Purpose : 

•    To achieve monthly KPIs assigned.

•    To maintain standard performance to achieve top productivity and efficiency from systems as well as the product campaigns.

•    To ensure that all telesales activities are directed to meeting sales targets.

•    To ensure assigned card acquisition monthly targets are achieved.

•    To ensure that there is no miss selling.

•    Adherence to discipline and punctuality.

•    Constant follow up with the customer.

•    Attending Daily team huddles & keeps up to team commitments.

•    Monitor personal performance and align strategies to improve sales out comes.
 

Key Result Areas: 

• Follow verification policy – adhere to banking policies, procedures and regulatory requirements.

• Updating all the systems as per the call with the customer.

• Achieve given targets on monthly basis. 

• Meeting the KPI Targets set in term of card acquisition NTB/NTP.

• Contact potential and existing customer via phone to introduce and promote banking products.

• Understand the customer needs and recommend suitable banking solutions. 

• Cross-sell and upsell products to maximize revenue opportunities.

• Processing of the request or offer given to the customer.

• Handling of all customer issues and resolve the same at the earliest and highlight them to the TL. 

• Maintaining all records of the approval, requests and reports handled.

• Build and maintain strong relationships with customer.

• Handle customer inquiries and provide detailed information about product services 

• Address customer concerns and resolve complaints efficiently .

• Compilation of daily and monthly reports and MIS for the team.

• Has strong Sales and customer focus and ability to think creatively and work under pressure.

• Ensure to meet 100% on control parameters and policy set by the bank audit team.

Knowledge Skills and Experience: 

• University Graduate.

• Excellent people management skills.

• 1-2 years experience in similar work environment.

• Preferably has a practical marketing background.

• Has strong Sales and customer focus and ability to think creatively and work under pressure.

• Excellent presentation skills.

• Good team player with result driven attitude.

• Business sensitive.

• Has analytical and computer skills.

• Adaptable and versatile.