Student (or similar) in IT Operations Support (m/f/d)- Shift Work

Become Student (or similar) in IT Operations Support (m/f/d)- Shift Work at Retarus.

Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.

What we offer

• Access to a broad suite of state-of-the-art cloud and technology products to deepen your technical skills
  
• Structured onboarding and continuous support from experienced mentors
  
• Modern work equipment enables you to work fully remotely after onboarding in the office is completed
  
• Company events
  
• Opportunity for future full-time employment during regular working hours, subject to available positions and meeting requirements
• Collaborative, diverse company culture and superior team spirit
• Flat hierarchies and great feedback culture
• Development opportunities & career perspective
• International business & cross-site collaboration
• Company-paid health insurance, public transportation, lunch vouchers and further benefits

What you'll do

• Act as the first point of contact for national and international customers outside regular office hours (weekends, day & night shifts, and public holidays)
  
• Classify and prioritize incoming customer inquiries
  
• Documentation of communication with customers
  
• Escalate unresolved issues internally to the responsible on-call engineers
  
• Monitor incoming alerts using various tools and perform actions based on predefined instructions and procedures

What you'll need

• Strong interest in information technology and first experience in managing or working with computer systems
  
• Enjoy helping customers and providing the best possible support
  
• You convince through reliability, solution-orientation, and commitment
  
• You are prepared to work outside normal office hours, especially at night and on weekends.
  
• You have good written and spoken English skill
  
• German language skills are an advantage but not a requirement

What you can expect

At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.

Very important
Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Alissa Selman is happy to field any questions you may have: Alissa.Selman@retarus.de

We’re looking forward to getting to know you!