The Strategic Program Manager oversees large-scale transformational client initiatives, managing budgets, financials, and cross-functional teams. They are responsible for defining program governance, ensuring quality delivery, and maintaining executive-level communication.
Strategic Program Manager - Remote
Job Description
The Strategic Program
Manager is responsible for managing large scale transformational client
initiatives, which will require him/her to successfully engage and work across
multiple technical and global teams within WWT and potentially with the client.
The ideal candidate will have proven leadership capabilities and experience
managing technology programs with a minimum budget of $25MM or greater. He/she
will have managed large distributed teams of matrixed resources of at least 50
people or more and have strong presentation and public speaking skills. He/she
will have experience developing and estimating client statements of work.
Job Responsibilities
Defines and implements governance and controls across
the program, including but not limited to: status reporting, risks and
issues management and reporting, stakeholder engagement and reporting,
other routines and artifacts as required in order to control the program
Extensive problem-solving skills, with the fortitude to
drive resolutions to a close
Extensive knowledge of service delivery models focused
on continuous improvement and adapting to the changing landscape of the
service industry.
Monitors and manages the program level milestones,
risks, issues, and decisions
Drives decision making processes where and when
appropriate
Works with leadership and technical leads to staff and
resource the program appropriately
Escalates and drives program level issues resolution
and risk mitigation
Responsible for managing all budgeting, forecasting and
program financials to meet financial expectations as outlined in the
program
Responsible for managing program level procurement
reporting and visibility
Ensure roles and responsibilities are defined and align
to staffing plans
Responsible for end-to-end program delivery and quality
Drives stakeholder engagement to ensure appropriate
level of communication and decision making for the program
Creates executive reporting, and delivers the reports
to the appropriate executive stakeholders, as defined by the program
Ensures the program is aligned to the statement of
work.
Works with the appropriate leadership and team members
to define the statement of work and any changes
Monitors and assesses customer satisfaction, quality,
and profitability.
Project managers assigned to the program will report to
the program manager
Coaches and mentors the PMs and other team members as
needed, to achieve the optimal productivity and highest quality of
deliverables.
Creates and manages long term goals for the program or
portfolio of projects.
Responsible for ensuring the successful onboarding and
offboarding of program resources
Acts as a liaison between program staff and upper
management/executives
Qualifications
Bachelor’s Degree in Arts/Sciences (BA/BS) Related
Field required
A minimum of 10 years' progressive experience in a
related field required
Minimum of 5 years active Program Management experience
Minimum 10 years of Project Management experience
Experience working with Financial Customers
One to three years prior sales/business development
experience is preferred
Salesforce CRM software experience
Experience managing, tracking, and forecasting the
financials and budgets for large scale programs
Understands expectations and reporting requirements
needed to provide the level of visibility and clarity on the financial
health of the program
Excellent understanding of the contract process
Able to manage contract modifications, control the
impact to a program, and take the lead for negotiations on contract scope,
cost, and schedule
Good understanding of Supply Chain processes
Ability to work independently and aggressively track to
program timelines
Strong team skills
Strong communication skills (written, verbal, and
presentation)
Project Management Professional (PMP) certification
through Project Management Institute (PMI) preferred
Experience working multi-site (global environments) is
a plus.Ste
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·
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