Strategic Account Manager, CCM

MHC is a global leader in AI-powered SaaS solutions that transform how organizations in highly regulated industries operate. We deliver intelligent document and payment automation solutions that drive growth, boost efficiency, and mitigate compliance risk.  

Our mission is to revolutionize content-heavy processes across core business functions—streamlining interactions with customers, vendors, and employees through a modern, no-code platform designed for speed, flexibility, and precision. Serving enterprise and mid-market organizations ($500M–$5B in revenue), MHC specializes in simplifying complex workflows to enhance compliance, efficiency, and customer experience. Our dynamic multi-tenant SaaS platform combines AI-driven content creation, advanced data modeling, intelligent data capture, and seamless workflow automation to deliver intuitive, end-to-end solutions. By extending functionality and integrating processes across core business systems, we empower organizations to communicate smarter, faster, and more effectively with their most critical stakeholders. 

We are committed to our customers’ success, and it shows. Recognized as a Leader in multiple G2 reports and named to multiple analyst reports (Gartner, IDC, Aspire, Aragon), MHC is poised for accelerated growth and continued market share expansion. For additional information visit: https://www.mhcautomation.com 

Who we are looking for:

A Strategic Account Manager excited to manage and grow a portfolio of existing CCM customers.  This role focuses on customer retention, adoption, expansion, and strategic account development. The Account Manager serves as the primary business relationship owner, helping customers maximize the value of MHC's CCM solutions while identifying opportunities for upsell, cross-sell, migrations, and platform expansion.

The ideal candidate understands enterprise software sales, customer communications management, document automation, customer experience, and business process improvement. Experience selling into regulated industries such as healthcare, financial services, insurance, government, and utilities is highly desirable. MHC's CCM platform enables organizations to automate document generation, customer communications, omnichannel delivery, workflow automation, and compliance-driven communications.

What you will get to do:

Account Growth & Revenue Retention

• Own a portfolio of existing CCM customers and achieve retention and expansion targets.
• Develop account plans for strategic and growth customers.
• Identify upsell opportunities including:
  • CCM platform expansion
  • Additional communication channels
  • Accessibility solutions
  • Cloud migrations
  • Document automation
  • Professional services
• Generate and manage expansion pipeline within assigned accounts.
• Lead commercial discussions including renewals, amendments, and growth initiatives.

Customer Success & Relationship Management

• Establish trusted advisor relationships with executive, business, and technical stakeholders.
• Conduct Commercial Business Reviews (CBRs) with strategic accounts.
• Drive adoption of MHC CCM capabilities and best practices.
• Monitor customer health and proactively address risks.
• Coordinate internal resources to ensure customer success.

Strategic Account Management

• Understand customer business objectives, compliance requirements, and communication challenges.
• Identify opportunities to improve customer experience, operational efficiency, and communication effectiveness.
• Maintain executive-level relationships across assigned accounts.
• Create multi-year account growth strategies.

Cross-Functional Leadership

• Partner with Professional Services, Product Management, Customer Support, and Marketing.
• Advocate for customer requirements and feedback.
• Assist in reference development, case studies, and customer advocacy programs.

CRM & Forecasting

• Maintain accurate opportunity, renewal, and account data in Salesforce.
• Forecast retention and expansion revenue.
• Utilize MEDDPICC and value-based selling methodologies to qualify opportunities.

What you will need to succeed:

Knowledge and Skills:

• Experience managing enterprise and mid-market accounts.
• Demonstrated success achieving retention and expansion quotas.
• Experience conducting executive-level business reviews.
• Strong understanding of software subscription business models.
• Excellent presentation, negotiation, and communication skills.
• Experience using Salesforce or similar CRM platforms

Preferred Skills:

• Experience with Customer Communications Management (CCM), Customer Experience Management (CXM), Document Automation, or Enterprise Content Management solutions.
• Experience selling into healthcare, insurance, financial services, government, or highly regulated industries.
• Familiarity with:
  • Omnichannel communications
  • Document generation
  • Customer journey orchestration
  • Workflow automation
  • Accessibility and compliance requirements
  • Cloud software platforms
    
• Knowledge of MEDDPICC or similar enterprise sales methodologies.

Education and Qualifications:

• 5+ years of SaaS account management, customer success, or enterprise sales experience.
• Bachelor’s degree in business, marketing, or a related field.

We are proud to be an equal opportunity employer and welcome our employee's differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better - Join us. 

This role is not eligible for visa sponsorship.