Stem Cell Clinical Specialist

The Stem Cell Clinical Specialist provides first-level clinical support for clients, healthcare providers, and internal teams on behalf of the Stem Cell Clinical Sales Support team.

The Stem Cell Clinical Specialist is an integral part of the clinical team and supports the execution of a variety of clinical programs and projects. This role provides direct first-level clinical communications with clients, healthcare providers, and internal teams. Additionally, the Stem Cell Clinical Specialist contributes to clinical programs, operations, and projects.

Responsibilities

• Communicates directly with clients, healthcare providers, and internal teams regarding Quality Standard Notification reports and inbound sample utility inquiries. 

• Generates and distributes follow-up emails regarding sterility results for newborn stem cell samples.

• Communicates directly with clients, healthcare providers, and internal teams regarding routine scientific inquiries.

• Supports Consumer Sales and Services by answering real-time clinical questions. 

• Identifies opportunities to improve processes for Quality Standard Notifications, follow-up for sterility results, and triage of inbound inquiries and works with manager on potential solutions.

• Assists with auditing and updating Knowledge Base responses and Standard Response templates for basic FAQs.

• Supports recruitment of client families into internal donation programs in line with appropriate protocols.

• Contributes to other clinical team projects as needed. 

Travel: 

Travel is not required for this position.

Qualifications

Knowledge, Skills and Abilities:

• Strong attention to detail and ability to handle multiple tasks simultaneously.

• Strong written and verbal communication skills.

• Basic skills in the use of Excel, Word and PowerPoint.

Work Environment:

• Remote position, based in a home office.
• Prolonged sitting in front of a computer.

Experience:

• 5+ years of experience in a clinical, laboratory, research, health education, or customer service role.

Education:

• Undergraduate degree in life sciences or a related field or equivalent relevant work experience required.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.  If you are interested in applying and require special assistance or accommodations due to a disability, please contact us at talent.acquisition@coopersurgical.com.

As an employee of CooperSurgical you will receive a competitive total compensation plan. Your recruitment team will be able to share more information about any variable pay opportunity and benefit package that accompanies this role. The good faith estimate of the salary range for this role is $70,000-$75,000. The actual amount offered is determined by a number of factors including but not limited to location, skills and experience.