Staff Observability Engineer (Remote)

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WHO WE ARE

Tealium is the trusted leader in real-time Customer Data Platforms (CDP), helping organizations unify their customer data to deliver more personalized, privacy-conscious experiences. As the demand for connected, intelligent customer engagement grows, Tealium’s leadership in CDP is translating directly into leadership in enabling enterprise AI strategies. By providing clean, consented, and actionable data, Tealium empowers its customers to accelerate the adoption of AI and machine learning, fueling smarter personalization, predictive insights, and business outcomes at scale.

More than 800 leading global brands trust Tealium to power their customer data strategies and deliver real-time, personalized experiences at scale.

Team Tealium has team members present in nearly 20 countries worldwide, serving customers across more than 30 countries.  We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.  We are intentional about our WOWs (Ways of Work) culture, our investment in our team members, and how we care and connect.  

With an extraordinary portfolio of investors (including Georgian, Silver Lake Waterman, Battery, and others) and deep industry experience, Tealium has the financial backing, profitability, and expertise to continue to outpace competitors and lead the way in innovation.  Today, Tealium holds over 50 patents, and a few of the recent industry recognitions include:

• A Leader in the 2025 Gartner® Magic Quadrant™ for Customer Data Platforms 

• 2025 TrustRadius Award Winner: Buyer’s Choice

• 2024 Invoca Partner Collaboration Award

• 2024 G2 Leader in Tag Management & Enterprise Data Governance

• Tealium Customer Data Hub achieved the Top Rated Award by TrustRadius (2024)

• Named on Destination CRM’s 2024 Top 100 Technologies List for Sales

• Named on the 2024 Best and Brightest in the Nation list

• BuiltIn’s 2024 Best Place to Work

WHAT WE ARE LOOKING FOR

We are seeking a Senior or Staff Observability/SRE Engineer to help implement Tealium’s observability strategy across customer-facing products, AI features, platform services, and internal systems. This role requires a strong ownership mentality, strategic thinking, and data-driven decision-making to establish robust reliability practices, telemetry pipelines, and cost controls across conventional and AI-powered systems.

You will focus heavily on AI observability, ensuring model usage, agentic workflows, retrieval systems, and AI-assisted features produce trustworthy, timely, and economically sustainable outcomes. Working cross-functionally with SRE, MLOps, data engineering, security, and product teams, you will leverage modern tools and AI workflows to drive scalable, high-impact reliability solutions across the enterprise.

YOUR DAY TO DAY

• Lead end-to-end observability design, telemetry schemas, and OpenTelemetry pipeline architectures across Tealium products, platform services, data pipelines, and internal tools.
• Partner cross-functionally with engineering and product teams to define service-level indicators, objectives, error budgets, and production-readiness requirements, embodying the Win Together and Trusted Outcomes WOWs.
• Architect comprehensive AI observability solutions for Amazon Bedrock and agentic workflows, tracking model selection, latency, retries, token usage, tool execution, and cost attribution.
• Establish end-to-end traceability across user requests, prompts, model calls, retrieved context, downstream services, and final responses while maintaining data privacy and security controls.
• Develop automated dashboards, alerts, SLOs, runbooks, and operational views to drive rapid incident diagnosis, performance optimization, and economic sustainability.
• Innovate continuously by defining measurable signals for response quality, groundedness, guardrail outcomes, and task completion across AI systems.
• Participate in on-call rotation (approximately 20% of the time) and drive proactive failure injection, production testing, and capacity planning.

WHAT YOU BRING TO TEALIUM

• 6+ years in Site Reliability, Observability, or Platform Engineering supporting 24x7x365 production systems.
• Deep experience with OpenTelemetry and platforms like Datadog, Sumo Logic, Prometheus, or Grafana for telemetry, logging, tracing, and alerting.
• Experience designing observability for distributed systems, APIs, event-driven architectures, and asynchronous workflows.
• Hands-on experience instrumenting AI/ML or GenAI systems, including model invocation, prompts, retrieval, tool use, and evaluation.
• Proficiency with Amazon Bedrock or similar platforms to track model usage, latency, throttling, token metrics, and cost attribution.
• Familiarity with agentic workflows, prompt engineering, vector databases (e.g., Neptune), RAG architectures, and frameworks like LangChain, LlamaIndex, or SageMaker.
• Proficiency in Java, Python, or Go.
• Strong AWS expertise, with an understanding of cloud networking, IAM, security, and service quotas.
• Solid IaC, CI/CD, and container experience (Terraform, Kubernetes, Argo CD, Jenkins, or GitHub Actions).
• Experience with data modeling, telemetry pipelines, cardinality management, retention, responsible AI, and data privacy controls.
• Strong communication, mentoring, and cross-functional leadership skills across engineering, product, and non-technical stakeholders.

WAGE TRANSPARENCY

In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We’re committed to providing clear and consistent compensation information to all applicants, regardless of location.

This position offers a base salary range of 290,000 - 375,000 PLN (Polish zloty) annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options.

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WHY YOU WANT TO WORK HERE

At Tealium,  we don’t just offer the ordinary, we provide the extraordinary: 

• Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants 
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs