Sr. Principal Business Partner, Customer Operations

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. 

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. 

About the Opportunity

We are GCO Operations—strategic partners to leaders across the Global Customer Office. We turn data into strategy and strategy into execution, helping GCO teams plan, perform, and grow efficiently. Working across Customer Success, Managed Services, Tax, Customer Support, and Operations, we identify opportunities, optimize processes, and enable GCO to operate as a cohesive global organization.

As the Senior Principal, GCO Business Partner, you will serve as a trusted advisor to executive leadership, driving alignment between strategy, operations, and customer success. You will lead strategic initiatives that connect data, systems, and business outcomes to support enterprise transformation across the Global Customer Office. This role may also specialize in a functional domain such as Forecasting, Analytics, Business Process Optimization, Customer Operations, Managed Services, Tax Operations, or Customer Success.

What You'll Get to Do

• Serve as a trusted advisor to GCO executives, translating data and insights into strategic action plans.
• Lead global initiatives that improve operational efficiency, scalability, and business performance.
• Establish enterprise-wide performance governance and forecasting standards.
• Partner with Finance, Product, and Global Operations to drive cross-functional transformation initiatives.
• Mentor senior business partners to promote strategic alignment and leadership consistency.
• Provide strategic leadership within a functional domain, including Forecasting, Analytics, Business Process Optimization, Customer Operations, Managed Services, Tax Operations, or Customer Success.

Skills and Experience We Value

• Bachelor's degree required; advanced degree or MBA preferred.
• Eight or more years of experience in business operations, consulting, strategic enablement, or a related field.
• Recognized expertise in operational strategy and analytics leadership.
• Strong understanding of SaaS metrics, customer success, operational performance, and financial modeling.
• Exceptional executive presence with the ability to influence executive stakeholders and lead transformation across global teams.

What Would Make You Stand Out

• Experience leading enterprise-wide operational transformation initiatives.
• Experience establishing governance frameworks and forecasting standards across global organizations.
• Expertise in one or more GCO functional domains, including Forecasting, Analytics, Business Process Optimization, Customer Operations, Managed Services, Tax Operations, or Customer Success.
• Demonstrated success partnering with Finance, Product, and Global Operations to deliver strategic business outcomes.
• Proven ability to mentor senior business partners and influence organizational direction.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce employees and their families are eligible to participate in the following benefits programs: medical, dental, vison, and life insurance. Dayforce employees are also eligible to participate in a 401k plan (plus match) and a Global Employee Stock Purchase Plan. Employees also receive unlimited Time Away From Work (in lieu of accrued vacation time), 10 paid US holidays, up to 80 hours  of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. 

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. 

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud

Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process

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