Sr. Manager, Digital Accounts, Order to Cash

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: 

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.  We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
 

Job Title: Sr. Manager, Digital Accounts, Order to Cash

A little bit about our team: 

Warner Music’s Nashville Shared Services Center (SSC)  is the home to the financial and administrative functions that provide critical support and best-in-class services to our US, Canadian, and Latin American Recorded Music and Publishing businesses. The Nashville Center embodies the innovative and creative spirit that stems from the company’s deep history in nurturing entrepreneurial thinking and artist-focused innovation, enabling our employees to develop a wide range of skills through cross-function collaboration and development opportunities.

Your role: 

If you are an amazing Order-To-Cash (OTC) leader who wants to deliver technical and process oriented solutions within our regional center, then keep reading!

Here you’ll get to: 

• Lead the Digital and Royalty Stream AR team and ensure operational tasks are being completed as required.
• Candidate will own and be responsible for invoices, collections, cash application, Revenue Assurance and risk assessments.
• Candidate will also play an active role in cash forecasting, bad debt management, and will liaise with various stakeholders within and outside the organization.
• Facilitate setup and tracking of new accounts and maintain relationships with DSPs and licensing and sync partners for the Recorded Music and Publishing segments.
• Manage DSP portal access and statement tracking, including shared credentials and follow-up on missing statements.
• Provide input and analysis relating to risk of Digital Accounts as needed and overall management of the Risk Review schedule and timeline for the Digital portfolio.
• Serve as primary contact for SSC Accounting, Legal, Finance, and Business Teams.
• Review contracts for terms, advances, payments, reporting, and pricing for use in various tracking and reconciliation projects.
• Manage and track Invoice Advance/Guarantees, Formatting, and Prep Fees to ensure timely payment.
• Implement, translate and review contractual language for royalty related revenue stream customers and other partners.
• Accurately record and report all digital revenues by media type and ensure that all cash is properly applied and required triggers for revenue recognition are met.
• Lead and develop both internal and offshore resources including day-to-day management of the offshore Digital team (SLAs, coverage, SOPs, knoweldge transfer and escalation).
• Assist in preparing Cash Forecasts for significant revenue streams associated with our industry in partnership with FP&A
• Prepare accruals for outstanding unprocessed or revised sales reporting files.
• Work with customers to resolve account discrepancies and collect any additional monies.
• Own unapplied cash and on-account or advance balances. Reconcile lump-sum collective receipts to invoices and clear residuals per contract terms.
• Partner with Sales and Business Development on payment plans and customer escalations, with decisions documented.
• Ensure proper tracking of income for cash projection and application references.
• Oversee daily cash reporting, and other follow-up processes as needed.
• Define and monitor aging, unapplied cash, billing accuracy, on-time invoicing and collection effectiveness.
• Develop efficient, innovative ways to streamline and improve processes around use and storage of data reported, i.e. Current List, Digital Income and other excel spreadsheets currently in use.
• Concentrate on cleanup activities while maintaining an eye on process improvement possibilities. 
• Leading account review, cash forecast and bad debt meetings with Corporate Controllership and Finance Shared Service Leadership.
• Facilitate monthly royalty payments for promotional funds, rights holders, and other internal payees as needed.
• Support revenue recognition function where applicable.
• Partner with RTR on AR and cash reconciliations and SOX evidence for Digital.
• Own and review SOX controls established and operating over the Digital portfolio
• Maintain SOPs, backups and cross-training for Digital close and SOX tasks.

About you: 

• 10 years of progressive experience in Finance Operations, shared services, revenue recognition, accounts receivable, and related OTC processes or revenue accounting.
• Minimum of five years leading large teams including outsourced support resources
• Deep expertise in SAP S/4HANA and Vistex (or a similar royalty and billing platform)
• Expert process knowledge of the sub-towers: Customer Master Data, Credit Management, Billing, Collections, Dispute Management, and Cash Application.
• Bachelor’s degree required (Finance preferred)
• Strong understanding of internal controls, data governance, and SOX compliance.
• Well versed in data analytics with proficiency with BI software, Excel, or other tools to construct data matching models.

We’d love it if you also had: 

• Deep understanding of ASC 606 (US GAAP) and/or IFRS 15(Revenue from contracts with Customers.)   
• Detailed understanding of Music Industry revenue streams
• MBA in Finance
• Working knowledge of Music Industry meta data on products, tracks, and other artist related works.
  

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.
 

Warner Music Group is an Equal Opportunity Employer.

Links to relevant documents:

2026 Benefits At A Glance final.pdf

EVerify Participation Poster.pdf

Right To Work .pdf