The Sr. Director is responsible for leading the growth and management of the North American Region by creating and maintaining strategic partnerships. They will drive operational excellence, develop strategic roadmaps, and oversee complex network operations to ensure business goals are met.
The role is responsible for leading the growth and management of the North American Region. The role is responsible for creating and maintaining strategic partnerships to support the development and delivery of high value solutions and services.
The position will be responsible for the following essential functions:
Strategy
Create an inclusive and collaborative culture that will drive the team(s) to achieve and surpass growth targets, financial and business goals and objectives; that can communicate the value proposition and understand the strategy.
Identify and proactively initiate outreach to prospects and highlight the unique value of the program
Develop and implement strategy to support sourcing and operational initiatives based on outreach to the Program, data-driven analysis and market expertise
Development of annual operating plan and annually revised 3-year strategic plan for the Program
Development of subsequent business plans to support future offerings.
Drive new technology and business capabilities to support the growth and operations of the program
Provide strategic oversight of client engagements, network operations, drive contract relationships and provide applicable support in all aspects of the program
Identify distinctive competencies that will continue to differentiate the program from other competitors
Track the competitive landscape to benchmark strengths, weaknesses, opportunities and threats from direct competitors, indirect competitors, and potential competitors.
Set comprehensive goals for performance and growth and develop strategic roadmaps to ensure the program’s goals are met
Collaborate with the leadership team to develop and implement plans for the operational infrastructure of systems, processes, and people designed to accommodate the rapid growth objectives of our organization.
Build relationships and drive partnerships with the key clients and influencers in the industry
Execution
Drive operations planning, strategy, implementation, execution and continuous improvement
Drive efforts to scale the North American Region
Foster a culture of operational excellence through the development of processes and tools and metrics-based KPIs for successful operations of the program
Oversee network operations projects including planning, implementation, staffing and logistics
Facilitate and support Steering Committee meetings including agenda planning, documentation and driving recommendations
Manage oversight of complex network processes based on a combination of technologies, custom solutions, and internal resources.
Support adoption of new technologies and tools, and recommend capability improvements to optimize for user experience in the program
Convert users’ needs, pain points, and observations into GTM channels and offerings using a program- and technology lens
Determine need for new products based on budget, client needs, and improvements in technology.
Ensure alignment with other teams in the Mayo Clinic Platform
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added or assigned.
Qualifications
MBA required
8+ years of experience in leading and managing complex partnerships across the healthcare ecosystem
Proven ability to innovate, problem solve and develop new ideas to advance strategic priorities
Ability to lead, motivate and promote the continued development of professional staff in a decentralized environment
Strategic thinker with the ability to formulate compelling vision and strategy and translate that to actionable roadmaps and results. Have superior executive presence and ability to lead executive meetings
Robust and proactive customer service ethic
Strong analytical, project management, negotiation, and change management skills
Effective written/verbal communication skills
Highly collaborative style
Ability to lead change and adapt quickly to changing business landscape.
Experience working in cross-functional teams and ability to influence and build strong relationships across multiple levels of an organization.
Curiosity, a can-do attitude and the ability to learn quickly and thrive in a complex, dynamic environment.
Self-starter with outstanding organizational skills and ability to track multiple deliverables with minimal direction.
Highly developed communication and presentations skills with a superior ability to effectively communicate and present complex concepts and issues to leadership teams
Strong team management and leadership skills
Must be an initiative taker, eager to break new ground and create opportunities for others.
Additional Experience and/or Qualifications:
MBA/PhD in business, science, or related field preferred.
Experience leading innovation-related methodologies
Agile delivery experience
Ability to promote strategic alignment across a matrix organization
Assessing market opportunities, threats, and trends by attending industry events, reading industry publications, and gathering market intelligence and feedback
Within markets, identify key customers, segments, and corresponding high priority targets
Ability to deal with ambiguity
Strong outcome and target-based delivery skills
Partnership management
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Benefits Highlights
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”
— Sarah J.
·
Marketing Manager
★★★★★
Verified
