Sr. Delivery Engineer

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Team Description

The Commercial Products Services Delivery team maintains direct contact with customers during and post implementations to deliver and support products and services.

Role and Responsibilities:

• Customer service includes communication via telephone, email, chat or through other social media platforms
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
• Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
• Work with various departments to deliver critical support and maintenance services
• Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
• Interact with customer and functional organizations to develop specifications for content of courses
• Post-sale technical support services to customers, including deployment of products, troubleshooting, problem resolution and maintenance of products and services
• Responsibilities are within the Service Delivery function as a generalist or in a combination of disciplines:
  • product support specialist
  • product support analyst
  • systems integration engineer
  • technical support
  • customer service
  • customer training
  • sales support

Qualifications and Education Requirements:

• Experience of a minimum of 2 years in the Airline Network Planning and Scheduling products/services area with an Airline or another Products and Services Organization.
• Minimum High School diploma, University student or graduate. Technical experience is a plus
• Additional Travel Industry background/experience is a plus.
• Proficiency in the use of Microsoft Excel and Microsoft Powerpoint
• Proven ability to put together compelling presentations.
• Proven ability to present to an audience of up to 10 people.
• Demonstrates good time management and priority setting skills
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handling complexity
• Proficient English written and oral communication skills. Proficiency in Spanish is a plus.
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• Experience using Salesforce CRM tool

Benefits:

• Work in modern Zonamerica campus alongside all the amenities it has to offer!
• Annual Performance bonus plans
• Development opportunities in country or globally
• We offer a competitive private health insurance for employees and eligible children                      
• Extra Paid Time Off (5 extra days each year)
• 3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers)
• Daily meal allowance
• End of Year Break
• Life Insurance
• Corporate Social Responsibility opportunities
• Recognition and acknowledgement programs
• Fun employee engagement and development events

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.