Conversational AI Designer

Overview

We are seeking an experienced Conversational AI Designer to help shape and evolve AI-powered digital experiences. In this role, you will design end-to-end conversational experiences that enable users to accomplish tasks more efficiently while ensuring interactions are clear, trustworthy, and aligned with brand standards.

You will partner closely with product, UX, content, business, and technology teams to create intelligent virtual assistant experiences that solve real customer and employee needs. This is an opportunity to influence the strategy, design, and evolution of a growing AI capability within a highly collaborative environment.

Responsibilities

• Design end-to-end conversational experiences for AI-powered virtual assistants and digital experiences.
• Create user-centered conversation flows, interaction models, and content strategies that improve engagement and task completion.
• Develop and maintain AI personas, tone of voice, and communication guidelines.
• Build experiences that establish trust, drive adoption, and deliver meaningful user outcomes.
• Collaborate with cross-functional teams including product, engineering, UX, content, and business stakeholders.
• Continuously evaluate and optimize conversational experiences based on user feedback, analytics, and business objectives.
• Translate complex concepts and information into clear, intuitive user interactions.
• Facilitate conversations with stakeholders and provide recommendations on AI experience best practices.
• Present design solutions, strategic recommendations, and experience frameworks to leadership teams.
• Contribute to design systems, documentation, and standards that support scalable AI experiences.
• Educate and mentor teams on conversational design principles and emerging AI capabilities.

Required Qualifications

• 5+ years of experience in UX Design, Conversation Design, Content Design, or related disciplines.
• Experience designing conversational experiences for AI-powered products, virtual assistants, chatbots, or similar platforms.
• Strong understanding of user-centered design principles and end-to-end experience design.
• Experience creating conversation flows, user journeys, information architecture, and content strategies.
• Proficiency with Figma and other UX design tools.
• Excellent communication, presentation, and stakeholder management skills.
• Experience working in cross-functional, Agile product teams.
• Ability to balance user needs, business objectives, and technical constraints.

Preferred Qualifications

• Experience working within complex or highly regulated industries.
• Experience in financial services, healthcare, insurance, e-commerce, or other enterprise environments.
• Experience supporting customer service, support, or digital self-service experiences.
• Familiarity with generative AI, large language models, and AI-driven user experiences.
• Experience influencing leaders and driving organizational adoption of emerging technologies.

What You'll Bring

• Strategic thinking and strong problem-solving abilities.
• A collaborative, consultative mindset.
• Passion for creating intuitive AI-powered experiences.
• Ability to navigate ambiguity and help shape emerging capabilities.
• Strong storytelling and communication skills that inspire confidence across teams.

This is a Contract position based out of Minneapolis, MN.

The pay range for this position is $80.00 - $95.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Minneapolis, MN.

This position is anticipated to close on Nov 12, 2026.

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.