Sr. Account Manager

About the role

We are looking for a Senior Account Manager who thrives in a client-facing environment, takes genuine ownership of the relationships they manage, and is ready to lead and develop a small team of Account Managers.

In this role, you will manage your own book of client accounts while also serving as a team lead for a group of Account Managers. You will be the senior point of contact for your own clients, the escalation point for your team's clients, and the person responsible for raising the standard of how every client on your team experiences RemoteLegalStaff. You will work closely with our recruiting team internally and represent RemoteLegalStaff externally with the kind of professionalism our clients expect from a senior partner.

This is a high-ownership role where the quality of your work — and the quality of your team's work — directly shapes how clients experience RemoteLegalStaff. We have high expectations for how our clients are treated, and we need someone who holds themselves and their team to that standard.

What you'll do

Client Management

• Serve as the primary point of contact for a portfolio of senior or higher-complexity client accounts, managing the relationship from onboarding through ongoing engagement
• Run client-facing calls: kickoffs, candidate reviews, interviews, and check-ins; with the polish and judgment expected of a senior team member
• Set clear expectations with clients, surface issues early, and proactively resolve problems before they escalate
• Build strong, long-term relationships that drive retention and client satisfaction

Team Leadership

• Lead a team of Account Managers, owning their day-to-day performance, development, and quality of client work
• Run regular 1-on-1s, coaching sessions, and call reviews with your direct reports
• Serve as the escalation point when a client situation on your team needs a more senior voice, stepping in directly when needed
• Review your team's client communication and account hygiene, raising the standard and giving direct feedback
• Help onboard and ramp new Account Managers as the team grows
• Coordinate with the recruiting team and other internal functions on behalf of your team, removing friction so your AMs can focus on their clients
• Spot patterns across accounts: recurring issues, training gaps, process breakdowns; and bring them forward so we can fix them at the system level

What we're looking for

• Team lead or management experience is required. You have led a team of at least 2–3 client-facing people. This is non-negotiable.
• 3+ years of B2B client-facing experience in account management, client success, staffing, or a similar role. If your background is exclusively B2C or call center, this role is not the right fit.
• Excellent spoken and written English. You will be representing RemoteLegalStaff directly with U.S.-based legal clients and coaching others to do the same. Communication quality is non-negotiable.
• Available to work U.S. business hours with a start time between 6:00 AM and 8:00 AM PST
• Highly organized with exceptional attention to detail across a wider surface area than your own accounts, you can hold the standard for your own book and your team's book at the same time
• Strong communicator who can run a professional call, manage expectations, and write clearly and concisely, and who can teach others to do the same
• Familiar with project management tools (Monday.com, ClickUp, Jira, or similar) and Google Workspace
• Good judgment on fit, quality, and when to escalate; you are not just moving things through a pipeline, you are making real decisions and helping your team make better ones
• Comfortable giving direct feedback; you can tell an Account Manager their email was not good enough and explain exactly why, without making it personal
• Confident and poised when speaking with attorneys and legal professionals; our clients are lawyers and you need to hold your own in those conversations, including when stepping in on a situation your team has escalated
• Composed under pressure; client situations move fast and your team will look to you to stay steady when they do
• Self-starter who manages their own workload and their team's priorities without needing heavy oversight
• Preferred backgrounds: staffing, professional services, financial services, or other service-based B2B environments
• Experience in legal is a plus, but not required
• Previous remote or hybrid work experience required; fully remote experience strongly preferred

What success looks like

• In your first 90 days, you will have taken full ownership of your own book of client accounts and your team. You will know your clients, know each of your direct reports, and have a clear read on where each Account Manager is strong and where they need development. Your team's clients will feel a noticeable lift in the quality of their management, and your AMs will know what great looks like because you have shown them. By the end of 90 days, you will be the person leadership goes to for a clear, accurate picture of how your accounts and your team are actually doing.

What we offer

• Fully remote position with a flexible work schedule
• Competitive base salary
• Annual performance bonus
• Anniversary loyalty bonuses
• Company-sponsored health insurance
• Generous PTO that increases with tenure (up to 30 days per year)
• Birthday PTO day
• 7 U.S. paid holidays
• 5 paid sick days per year
• Bereavement leave
• Additional unpaid personal leave available
• Home office stipend for equipment and workspace upgrades
• Computer replacement stipend
• Monthly internet allowance (increases with tenure)
• Professional development and training programs
• Education support for high performers
• A collaborative, supportive team culture where people are genuinely invested in each other's success
• A fast-moving environment where your work has real visibility and direct impact
• Clear path to growth: we promote from within and reward people who perform

How to apply?

• Start your application message with B2B or B2C, depending on where your primary client management experience lies. Then, in 2–3 sentences, describe your background — the industry you worked in, the type of clients you managed, and the scope of your accounts. Applications that do not follow this format will not be reviewed.

How our hiring process works:

We are a fully remote company, and our hiring process reflects that. The first stages are completely asynchronous: no surprise calls, no scheduling pressure. You will complete a short written application and, if selected, move through an async assessment at your own pace. Candidates who advance through the initial stages will then be invited to schedule a live interview.

We communicate clearly at every step and respect your time throughout!