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The Specialty Operations Pharmacy Technician 3 assists pharmacists in the preparation, coordination, and handling of Specialty Risk Evaluation and Mitigation Strategy (REMS) medications. These medications include Lenalidomide, Spravato, and Sublocade. The technician adheres to stringent safety, regulatory, and compliance requirements while performing these tasks. We design REMS programs to prevent, monitor, and manage serious medication-related risks through provider and patient education, ongoing oversight, and reinforcement of actions that reduce the likelihood and severity of adverse events. This role performs advanced administrative, operational, and customer support functions. These functions require independent initiative, sound judgment, strong attention to detail, and the ability to accurately apply intermediate mathematical skills. The role operates in a fast-paced healthcare environment.

The Specialty Operations Pharmacy Technician 3 may contact physicians to clarify prescription orders and enter prescriptions into the system as appropriate. This role supports pharmacists and patients by ensuring compliance with REMS-specific operational processes and programs designed to optimize health outcomes for patients. Responsibilities include maintaining effective communication with patients, providers, and leadership. The incumbent regularly exercises discretion and independent judgment when prioritizing requests, interpreting procedures, and adapting processes and techniques to meet operational needs. Leveraging extensive experience and a broad understanding of administrative and organizational practices, the Specialty Operations Pharmacy Technician 3 performs work with minimal supervision and limited guidance.

Use your skills to make an impact
 

Role Requirements:

• Active unrestricted Pharmacy Technician Licensed in one of the following states in which your reside; Arizona, Florida, Ohio, or Texas as required by state law to perform this role.
• National Certification: PTCB (CphT) or ExCPT
• Minimum 2 years of Pharmacy Technician experience, including strong data entry.
• Basic working knowledge using MS Office including Outlook, ability to learn and use variety of platforms such as SharePoint, Teams, etc. and resolve simple technical issues.

Preferred Qualifications

• 1 or more years of mail order pharmacy experience.
• Inbound and outbound call center experience.
• Experience as a REMS Pharmacy Technician
• Working knowledge of RxNova, CRM, and ScriptMed

Workstyle: Remote Work at Home

Location: Must reside in AZ, FL, OH or TX to work remotely

Hours

Training schedule: Monday-Friday 8:00 AM-4:30 PM EST for 6 weeks (timeframe can vary)

Work schedule: 8:30 AM - 5:00 PM MST/ 9:30 AM - 6:00 PM (daylight savings) Monday-Friday / 11:30 AM - 8:00 AM EST and holiday coverage on a rotating basis.

Additional Information

Work Style: Remote/Work at Home (Must reside in Ohio, Arizona, Texas or Florida)

Work at Home/Remote Requirements

• To ensure Work at Home associates' ability to work effectively, the self-provided internet service of Work at Home associates must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wired cable connection is mandatory
• Humana will provide Work at Home associates all computer equipment appropriate to meet the business requirements for their position/job
• Workspace separate from high traffic areas to secure Humana Confidential information and protect member HIPAA/PHI information
• Associate must manage dependent care and personal responsibilities in a way that allows them to successfully meet their assignment and position responsibilities.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

 

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

 

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$44,900 - $60,200 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.