Specialist Case Manager (Complex Brain or Spinal Injuries)

Job title: Specialist Case Manager

Location: Home based with a requirement to cover clients within 2 hours from home address (Full UK driving license + own transport are essential, mileage is paid)

Applicants must be located within the North Midlands, North West, or South/Central Yorkshire regions and be able to travel throughout their designated area as required.

Salary: Starting from £45,000 per annum FTE

Status: Permanent

Working Hours: Part Time & Full time (37.5 hours) contracts available with a minimum requirement of 22.5 hours over 3 days

HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We’re proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing and for Best Workplaces in Healthcare™ 2026, reflecting our commitment to supporting the growth, development, and wellbeing.

We are seeking an experienced and compassionate Specialist Case Manager to join HCML, in this rewarding role, you will use your clinical expertise to support individuals who have experienced complex and life-changing injuries, helping them access the rehabilitation, treatment and support they need to achieve the best possible outcomes.

Working with clients, families, healthcare professionals, solicitors and insurers, you will coordinate and oversee complex rehabilitation programmes, ensuring a person-centred approach at every stage of the recovery journey.

If you are a qualified healthcare professional with a passion for rehabilitation, strong clinical judgement, and experience supporting individuals with neurological, spinal cord or complex orthopaedic injuries, we would love to hear from you.

Purpose of Role:

To assess and understand an injured person’s specific needs and use your clinical and professional skills to ensure a maximal recovery. This extends beyond the individual’s presenting physical and functional abilities, and encompasses all aspects of their social and vocational situations and life participation.

Key Responsibilities:

• To proactively manage a caseload of rehabilitation clients or clients requiring complex care from referral and assessment through active case management to case closure within an agreed geographical location

• Instructing, coordinating and progressing multi-disciplinary intervention with your client as the central focus

• Working alongside other invested stakeholders, such as solicitors and insurers, allowing access to funding for private and augmentative intervention that may not be possible within standard statutory service provision

• Caseload numbers vary depending on case complexities

• To be responsible for assessing and developing rehabilitation or care packages for clients with stakeholder agreement or funding

• To be responsible for liaising and maintaining regular communication with the rehabilitation client, case stakeholders and clinicians, keeping all case records accurate and up to date

• To accurately request, agree and manage funds allocated for rehabilitation or care on each case, reviewing and processing treatment invoices and monitoring overall case spend

Person Specification:

Experience

Essential:

• Minimum of five years of clinical experience in the field of neurological and complex orthopaedic rehabilitation including spinal cord injury

• A basic understanding of the funding of rehabilitation or complex care following injury including CHC funding, private funding, Insurer funding or post settlement funding agreements

• An understanding of GDPR, Safeguarding and Capacity

Desirable:

• Experience delivering services to both adult and paediatrics patients

• Prior case management experience within the NHS and/or personal Injury industry

• Experience or understanding of the rehabilitation and care requirements and local provision for those suffering from complex injuries

• An understanding of statutory services provisions in relation to life-changing injuries

Skills & Knowledge

• An awareness and understanding of NICE guidelines in reference to neurological injury to allow for thorough assessment and rehabilitation coordination and planning including MDT collaboration

• An understanding of The Rehabilitation Code

• An awareness and understanding of NICE guidelines in reference to neurological injury to allow for thorough assessment and rehabilitation coordination and planning including MDT collaboration

Attributes

• Excellent written skills: compilation of extensive reports, attention to detail, professional e-mail communication

• Ability to assess holistically and compile clinically sound recommendations for intervention

• Ability to direct and coordinate a multitude of different services to ensure effective outcomes

• Ability to convince and influence stakeholders through sound clinical judgement and reasoning

• Willingness to travel to hospital, residential and clinic locations by your own means or via public transport

Qualifications and Training

Essential:

• Qualification in nursing, physiotherapy, occupational therapy or other clinical qualification

• Active HCPC, NMC or professional registration

Desirable:

• Active registration with CMSUK, IRCM or BABICM

Please note: We will review applications and conduct interviews on an ongoing basis throughout the recruitment campaign. Suitable candidates may be invited to interview as soon as their application has been assessed, therefore early application is encouraged. This vacancy will remain open until we have successfully completed the recruitment process and appointed the successful candidate(s). As a result, there is no fixed closing date and the advert may close without notice once the required appointments have been made.

Company Benefits:

• Medicash Health Cash Plan: Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free! + 24/7 Digital Health: Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP) + Mental Health Support: Up to 8 fully funded face-to-face counselling or CBT sessions

• Pension Scheme & Pension Salary Sacrifice

• Peace of Mind: Rest easy knowing your loved ones are protected with a Death in Service benefit equal to 4x your base salary

• Payroll Giving: Support the causes you love directly from your gross pay

• Annual Leave: 25 days + BH, plus Birthday Leave to celebrate your special day

• Flexibility: Option to buy or sell up to 3 days of holiday each year

• Giving Back: Up to 2 fully paid Volunteering/Community days per year

• Family First: Enhanced, generous Maternity and Paternity policies, alongside comprehensive Company Sick Pay

• Professional Development: We fund professional subscriptions and registrations post-probation, alongside internal promotion and secondment opportunities

• Rewarding Excellence: Annual pay reviews, discretionary bonus schemes, and regular staff awards to celebrate your hard work plus a regular events and activities throughout the year

Equal Opportunities Statement:

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Privacy Notice: This vacancy is with the recruiting company named in the advert, which is part of HCML. Applications are managed through HCML’s recruitment platform, with HCML providing recruitment administration and support. Information you provide will be accessible to authorised colleagues within HCML and the recruiting company for the purpose of managing and assessing your application. The recruiting company is responsible for assessing candidates and making the recruitment decision for this role. Please see our Recruitment Privacy Policy for further information.