Special Utilities Billing Supervisor - Digitech - Remote

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services and Cardio Partners.

Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.

Summary:

The Specialist Utilities Billing Supervisor is responsible for leading and optimizing core operational processes, using independent judgment to improve departmental workflows, ensure data accuracy, and influence cross‑functional effectiveness. It serves as a strategic advisor and liaison, analyzing trends, resolving complex issues, developing training programs, and driving quality and performance improvements across the team. The position requires a proactive leader who shapes operational standards, supports organizational decision‑making, and advances continuous improvement within the department.

This role is a remote, work from home position. The Billing Supervisor will work Monday through Friday, standard business hours. The team works on an Eastern Time schedule.

Essential Duties and Responsibilities:

• Direct the credentialing strategy for new clients, interpreting carrier requirements and establishing processes that ensure compliance and timely onboarding
• Develop, analyze, and interpret operational and client reporting, using insights to advise leadership on performance trends, risk areas, and process improvements
• Serve as a strategic liaison across departments, identifying operational gaps, recommending solutions, and ensuring alignment of workflows, timelines, and quality standards
• Design, implement, and evaluate new process improvements, using independent judgment to enhance departmental performance, reduce inefficiencies, and strengthen quality controls
• Manage system updates and data governance, ensuring data integrity, validating impacts to business operations, and advising management on required adjustments
• Collaborate with department leadership on planning, prioritization, and agenda‑setting for meetings, initiatives, and operational objectives
• Build and maintain high‑level relationships with insurance partners, resolving complex issues, interpreting payer requirements, and escalating matters requiring policy or process changes
• Develop and lead the department’s training strategy, including creating training programs, setting competency standards, and ensuring consistent understanding of billing and credentialing practices
• Drive continuous improvement initiatives, evaluating operational outcomes, identifying opportunities, and advising leadership on recommended enhancements
• Provide strategic coaching and performance guidance to team members, influencing professional development, quality outcomes, and adherence to departmental expectations
• Lead or contribute to departmental quality audit programs, interpreting audit results, identifying systemic issues, and recommending corrective action strategies to leadership
• Additional job duties as assigned

Skills/Experience Required:

• Education: High School Diploma or equivalent required
• Minimum 3–5 years of advanced ambulance billing or healthcare reimbursement experience, including demonstrated expertise in navigating complex payer requirements, resolving escalated claim issues, and interpreting industry regulations
• Strong proficiency in Microsoft Outlook, Word, PowerPoint, and Excel, with the ability to analyze data, create reports, and develop materials that support departmental decision‑making and process improvements
• Ability to master complex billing, credentialing, and data‑management systems, ensuring accuracy, integrity, and alignment with organizational standards
• Proven ability to manage high‑volume, time‑sensitive work while independently prioritizing assignments, anticipating obstacles, and maintaining strong organizational performance
• Deep understanding of insurance claims, payer policies, and reimbursement practices, with the ability to interpret requirements, troubleshoot issues, and recommend process enhancements
• Exceptional written and verbal communication skills, including the ability to present information, facilitate training, and provide consultative guidance in a clear, professional manner
• Ability to represent the organization effectively with clients, insurance carriers, and internal stakeholders, exercising sound judgment and maintaining a composed, solutions‑oriented approach
• Strong attention to detail with the ability to assess trends, identify discrepancies, analyze operational impacts, and recommend improvements that support business goals
• Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

Physical Requirements:

• Ability to sit, stand, walk, and use hands for routine office tasks
• Ability to reach, talk, hear, and see clearly to read and interpret information
• Regular use of a computer, phone, and standard office equipment
• Ability to occasionally lift or move up to 10 pounds
• May be required to travel for business purposes
• Ability to secure confidential information
• Perform all duties in a professional environment free of noise or anything that would create a negative customer experience

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule: Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan.  EO/M/F/Veterans/Disabled.

Our mission is to be the best partner for those who save and improve patients’ lives.  Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day.  We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Last Reviewed By: Amber Lough, Insurance Manager

Last Reviewed Date: 3/6/2026