Spanish-Speaking Cybersecurity Customer Agent - Work In Athens, Greece

Spanish-Speaking Cybersecurity Customer Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on offering a seamless, candidate-first recruitment experience. At Mercier Consultancy Group, we don't simply fill positions — we build careers and shape futures.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and detail-oriented Spanish-Speaking Cybersecurity Customer Agent position in Greece, based on-site in the vibrant and historic city of Athens. In this role, you will serve as a trusted first point of contact for Spanish-speaking clients seeking expert guidance and support across a range of cybersecurity products and services. This is your chance to launch or elevate your career within the fast-growing cybersecurity industry while enjoying the unparalleled lifestyle that Greece has to offer — with a fully paid relocation package making your transition effortless.

Key Responsibilities

• Provide high-quality customer support to Spanish-speaking clients via phone, email, and live chat, addressing inquiries related to cybersecurity products, services, and account management.
• Assist customers in understanding and navigating cybersecurity solutions, including threat detection tools, firewall configurations, antivirus software, and data protection services.
• Accurately log, track, and manage customer incidents and support tickets using internal CRM and cybersecurity ticketing platforms, ensuring timely resolution and follow-up.
• Identify, troubleshoot, and escalate complex cybersecurity issues to the appropriate technical teams in a clear, professional, and structured manner.
• Educate Spanish-speaking customers on best practices in digital security, helping them understand potential vulnerabilities and how to protect their data and systems effectively.
• Collaborate with cross-functional teams including technical support, sales, and product specialists to deliver a seamless and informed customer experience within the cybersecurity environment.
• Monitor and report recurring customer concerns or emerging cybersecurity trends to help improve product documentation, FAQs, and internal knowledge bases.
• Maintain the highest standards of customer satisfaction, data confidentiality, and compliance in line with industry regulations and company protocols.

Requirements

• Native or fluent Spanish language skills (spoken and written) are essential for this role — candidates must be able to communicate confidently and professionally in Spanish at all times.
• Valid EU passport or the legal right to work and reside within the European Union (mandatory requirement).
• Previous experience in customer service, technical support, or a related field is highly desirable; experience within the cybersecurity or technology industry is a significant advantage.
• A solid understanding of or genuine interest in cybersecurity concepts, digital threats, data privacy, and security best practices.
• Strong computer literacy and the ability to quickly learn and navigate cybersecurity platforms, CRM tools, and support software.
• Excellent problem-solving skills, a customer-first mindset, and the ability to remain calm and professional when handling sensitive or complex cybersecurity issues.
• Good command of English is required for internal communications, training materials, and cross-team collaboration.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and the demands of the cybersecurity industry.
• Monthly Performance Bonus rewarding your dedication, results, and commitment to exceptional customer service.
• 2 Extra Salaries Per Year — a 13th and 14th salary paid annually, providing outstanding financial security and recognition beyond the standard market offering.
• Fully Paid Relocation Package including return flight to Athens, airport transfer, and hotel accommodation to ensure your move to Greece is smooth, stress-free, and cost-free.
• Fully Paid Professional Training to equip you with all the cybersecurity product knowledge, tools, and customer service skills you need to excel in this role from day one.
• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
• A dynamic, multicultural, and supportive work environment within one of the world's most exciting and evolving industries.
• Real career development and progression opportunities within the cybersecurity sector and the wider Mercier Consultancy Group network.
• And Much More...

Life in Greece

Relocating for a Spanish-speaking job in Greece means embracing one of the most extraordinary living experiences Europe has to offer. Greece is a country of breathtaking contrasts — from the iconic ancient ruins and world-renowned archaeological landmarks of Athens to the sun-drenched coastlines, crystal-clear Aegean waters, and charming island escapes just hours away. With over 300 days of sunshine per year, a deeply rich cultural heritage, and a warm and welcoming local population, Greece provides an environment where both professional ambition and personal wellbeing can truly flourish. Whether you are exploring the Acropolis on a weekend afternoon or enjoying an al fresco dinner in the Plaka neighbourhood, life in Greece promises to be as fulfilling outside the office as it is within it.

For professionals considering jobs in Greece, the appeal extends far beyond the scenery. Greece offers a remarkably high quality of life with a relatively low cost of living compared to many other Western European capitals, meaning your competitive salary goes further here than in many other destinations. The food scene in Greece is exceptional — fresh Mediterranean cuisine, vibrant local markets, and a café culture that invites you to slow down and savour every moment. Athens itself is a modern, cosmopolitan city with excellent public transport, a thriving arts and music scene, and a strong international community that makes settling in as a newcomer both easy and exciting. For Spanish-speaking professionals seeking a career in cybersecurity, Greece represents not just a job destination, but a life-changing adventure.

How to Apply

Are you ready to take the next exciting step in your career as a Spanish-Speaking Cybersecurity Customer Agent in one of Europe's most beloved destinations? Do not miss this exceptional opportunity to join a growing international team, work within the cutting-edge cybersecurity industry, and build a rewarding career — all while living in the stunning city of Athens, Greece. Whether you are actively searching for Spanish-speaking jobs or simply exploring your options, we encourage you to take action today. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent acquisition team will be in touch with you shortly. We look forward to welcoming you to our community and helping you begin your next great chapter.

Mercier Consultancy Group — Connecting Talent with Opportunity Across Europe.