Spanish Speaking Customer Agent - Work In Athens, Greece

Spanish Speaking Customer Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a strong track record in the Customer Support Services industry, we specialise in placing motivated professionals in rewarding roles that match their language skills and career ambitions. At Mercier Consultancy Group, we don't just fill positions — we build careers and transform lives.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Spanish Speaking Customer Agent position in Greece, one of the most sought-after destinations for multilingual professionals across Europe. This on-site role based in the vibrant city of Athens places you at the heart of a dynamic Customer Support Services environment, where your fluency in Spanish will be your most powerful professional asset. If you are searching for Spanish-speaking jobs that offer real growth, genuine rewards, and an exciting lifestyle change, this is the role for you.

Key Responsibilities

• Deliver high-quality customer support to Spanish-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of professionalism.
• Accurately identify, assess, and resolve customer enquiries, complaints, and requests in a timely and empathetic manner within the Customer Support Services environment.
• Maintain detailed and precise records of all customer interactions and transactions using internal CRM and case management systems.
• Collaborate closely with cross-functional teams to escalate complex cases and ensure swift, satisfactory resolutions for Spanish-speaking customers.
• Consistently meet and exceed individual performance targets, including customer satisfaction scores, response times, and first-contact resolution rates.
• Stay fully up to date with product knowledge, service updates, and internal procedures to provide accurate and relevant information to customers at all times.
• Contribute positively to a collaborative and supportive team culture, sharing best practices and assisting colleagues to maintain a high-performance customer support operation.
• Provide structured feedback to team leaders and quality assurance departments to support continuous improvement of customer service processes.

Requirements

• Native or fluent Spanish language proficiency, both spoken and written, is essential for this role — candidates must be able to communicate confidently and professionally in Spanish at all times.
• Valid EU passport or EU citizenship is mandatory to be eligible for this position.
• Previous experience in a customer service, customer support, or contact centre environment is advantageous, though motivated candidates with strong interpersonal skills are encouraged to apply.
• Excellent communication and active listening skills with a natural ability to build rapport with customers and resolve issues with empathy and efficiency.
• Strong computer literacy and the ability to navigate multiple systems and platforms simultaneously in a fast-paced Customer Support Services setting.
• A proactive, results-oriented mindset with a genuine commitment to delivering an outstanding customer experience and meeting performance benchmarks consistently.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your experience, skills, and contribution to the team.
• Fully Paid Training programme designed to set you up for success from your very first day.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a seamless and stress-free move to Athens, Greece.
• Monthly Performance Bonus rewarding your hard work, dedication, and outstanding customer support results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward beyond the standard package.
• A supportive, multicultural, and inclusive workplace where your Spanish language skills are truly valued.
• Clear career development pathways and professional growth opportunities within a thriving international Customer Support Services organisation.
• And Much More...

Life in Greece

Relocating for your Spanish Speaking Customer Agent position in Greece means embracing one of the most breathtaking and culturally rich lifestyles Europe has to offer. Greece is a country that captivates at every turn — from the sun-drenched coastlines and azure waters of the Aegean Sea to the awe-inspiring ancient monuments that stand proudly in the heart of Athens. With over 300 days of sunshine per year, a deeply welcoming local culture, and a pace of life that beautifully balances ambition and relaxation, Greece is widely considered one of the most desirable destinations for international professionals seeking both career fulfilment and personal happiness.

Beyond its natural beauty, Greece offers an exceptional quality of life that is hard to rival anywhere else in Europe. The food scene alone — from vibrant street markets and authentic tavernas to world-class restaurants — makes everyday living a genuine pleasure in Greece. Whether you are exploring the Acropolis on a weekend morning, enjoying fresh seafood by the harbour, or discovering hidden neighbourhood gems across Athens, life in Greece rewards the adventurous spirit. For professionals exploring jobs in Greece, particularly Spanish-speaking jobs that come with a complete relocation package, there has never been a better time to make the move and build your future in this extraordinary Mediterranean nation.

How to Apply

If you are a fluent or native Spanish speaker ready to take the next exciting step in your career, we warmly encourage you to apply for this exceptional Spanish Speaking Customer Agent position in Greece today. Whether you are actively exploring jobs in Greece or simply open to a life-changing opportunity in the Customer Support Services sector, Mercier Consultancy Group is here to guide you every step of the way. Click Apply Now to submit your application and a member of our specialist multilingual recruitment team will be in touch with you shortly. We look forward to welcoming you to the Mercier Consultancy Group family and helping you begin your next great chapter in Athens, Greece.