Spanish Speaking CS Jobs In Bulgaria - Work In Sofia - Fully Paid Relocation

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for Spanish Speaking Customer Support Representatives to join a dynamic team in Bulgaria. This position is based in the beautiful city of Sofia, and comes with fully paid relocation to ensure a smooth transition. If you are passionate about customer service and wish to embrace a new culture, this role is perfect for you.

Responsibilities

• Deliver exceptional support to Spanish-speaking customers through various communication channels including phone, email, and chat.
• Address customer inquiries, provide pertinent information, and resolve issues promptly and efficiently.
• Maintain accurate records of customer interactions and follow up on pending issues to ensure satisfaction.
• Work closely with other departments to improve overall service levels and enhance the customer journey.
• Stay updated on product offerings to provide valuable insights and assistance to customers.
• Gather customer feedback to contribute to ongoing process improvements.
• Engage in training and development opportunities to enhance product knowledge and customer service skills.

Requirements

• Fluency in Spanish and English, both oral and written.
• Previous experience in customer service is an advantage, but not essential.
• Strong interpersonal skills with a focus on delivering excellent customer experience.
• Able to multitask effectively in a fast-paced environment.
• Comfortable using customer support systems and standard office software.
• Proactive approach with strong problem-solving abilities.
• Willingness to relocate to Sofia, Bulgaria, embracing the local culture and lifestyle.

Benefits

• Paid comprehensive training provided
• Secure job with opportunities for career growth
• Competitive salary
• Extra health insurance options
• Choose from over 50 benefits and services
• Welcoming international work atmosphere
• Ongoing support and learning opportunities
• Bonuses for referring new employees
• Financial assistance for relocation (including transportation, temporary lodging, rent support, and help finding a permanent home)