Solutions Engineer II

***Local Remote Position: To be considered you MUST live 2.5 hours within the greater Milwaukee, WI or Nashville, TN area***

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part and Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan 
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

As a talented and passionate member of an energetic Agile team, the Solutions Engineer II will build high-performing, scalable, enterprise-grade applications, while providing expertise in all areas of full stack development. The Solutions Engineer II will be a self-starter that demonstrates excellent communication and problem solving skills with a focus on customer service, ensuring products meet or exceed operational requirements. The Solutions Engineer II will collaboratively participate in all areas of delivery from analysis, development, configuration, testing, implementation and support of software applications. 

1. Analyze, configure, develop, test, document, and implement new and existing applications and solutions to deliver high quality, scalable solutions to meet business objectives and operational requirements.
2. Support application/architecture design, design patterns and development technology/standards.
3. Support the defined change management guidelines and corporate regulations.
4. Collaborate with team members and stakeholders to support business objectives and continual improvement of team dynamics. Identify areas for improvement in the development environment, best practices and team dynamics.
5. Participate in identification and resolution of application and technical issues. Identify and communicate lessons learned.
6. Adaptive to emerging technologies. Strong desire to learn and master new technologies.
7. Proficient in adapting to different technology interfaces and frameworks.
8. Focused on delivery of high quality solutions and improvements in customer experience and operational excellence. Awareness of scalability and enterprise thinking. Awareness of applying emerging technologies to business problems.

Addendum to Job Summary
As a member of the Agile ServiceNow development team, the Solutions Engineer II will provide
expertise in all areas of ServiceNow development and administration.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience
Bachelor's Degree in Information Technology, Engineering, or other related area, or equivalent experience is required. Minimum 2 years of related experience is required.

Certifications, Licenses, and Other Special Requirements

None
Addendum to Certifications, Licenses, and other Special Requirements
ServiceNow Certified System Administrator (CSA) preferred
ServiceNow Certified Application Developer (CAD) preferred

Management/Decision Making
Applies existing guidelines and procedures to make varied decisions within the Agile Team. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these. Knows when to refer issues to supervisor and when to handle them personally.

Knowledge and Skills

• Experience with database technologies and CRUD concepts. Basic skills in database tuning.
• Experience with unit, integration and acceptance testing. Basic skills in unit testing packages and concepts, automated testing and TDD.
• Professional experience using Application design patterns and selection.
• Successful experience working in an Agile team environment, preferably Scrum, as an actively involved team member.
• Supportive of team members and other teams through effective collaboration utilizing acceptable verbal, written and presentation skills.
• Positive influence and embody Brookdale mission and cornerstones.
• Mastery in at least one development language used at Brookdale with basic understanding of at least one other development language used at Brookdale to the extent minimal assistance is required to perform medium complexity tasks.
• Proven knowledge in at least 1 Brookdale business area and basic understanding of others. Ability and willingness to understand the business as well as our customers.
• Recognizes when status quo should be challenged in the organization to find better ways to serve the field and our residents. Commitment to action over process, bureaucracy, and status quo.

Addendum to Knowledge and Skills
•Experience with ServiceNow administration and development.
•Experience with JavaScript.
•Proficiency with ServiceNow Glide APIs.
•A solid understanding of IT Service Management frameworks and ITIL principles.
•Experience with workflow and process automation.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Stoop, kneel, crouch crawl
• Talk or hear
• Ability to lift:  up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors

Brookdale is an equal opportunity employer and a drug-free workplace.