For Employers

Mirakl

Solution Consultant, Connect EMEA

Posted 2 days ago
2-5 years experience
Apply Now

Please mention DailyRemote when applying

?
Resume Match Score

See how much of this job your resume covers, and what’s missing.

Want a recruiter to go through it line by line?

Get professional review

Create a cover letter for this job

Upload your resume and we draft a letter for this exact role, tailored to what it asks for.

  • Tailored to this role
  • Based on your resume
  • Fully editable
AI Summary

Lead end-to-end onboarding for Mirakl Connect customers, train clients to onboard sellers independently, and help sellers troubleshoot and optimize catalogues using Catalog Transformer. Track onboarding progress and feedback, and collaborate with Sales, Product, Support, and Data Science/AI teams to improve setup guidance and the seller experience.

About Mirakl:

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

Mirakl in Numbers:

  • 🗓️ Founded in 2012 | Member of French Tech Next40
  • 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Our Values:

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

  • 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
  • 🏆 Get Things Done:  We prioritize action and efficiency for impactful results
  • 🚀 Go Above & Beyond:  We tackle challenges proactively and always aim for excellence
  • 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
  • 🤝 Satisfy & Empower Clients: We're committed to our clients' success

 

The Team You'll Join

You'll be part of our EMEA Solution Consulting team led by Jonathan D'Elissagaray, Director of Solution Consulting. The team consists of two Solution Consultants focused on Mirakl Connect, working alongside four Platform Consultants covering B2B customers across Southern Europe and the Middle East. Together, you'll be helping sellers successfully onboard and grow through the Mirakl Connect ecosystem.
 
About Mirakl Connect
Mirakl Connect is Mirakl’s ecosystem platform, connecting marketplace operators and sellers to simplify partnerships, onboarding, and growth. Trusted by leading brands such as Macy’s and Lacoste, Mirakl Connect helps sellers discover new marketplace opportunities while enabling marketplace teams to efficiently onboard and manage their seller ecosystem at scale.

 Your Impact

  • Guide new Connect customers through end-to-end onboarding — leading sessions, configuring accounts, and troubleshooting blockers in real time to drive fast and effective platform activation.
  • Equip Mirakl Platform clients to independently onboard their own sellers by providing training, clear documentation, and scalable enablement resources including webinars and live walkthroughs.
  • Develop deep expertise in Catalog Transformer — Mirakl's AI-based catalogue management product — and support sellers in troubleshooting and optimising their catalogues.
  • Track onboarding progress across your customer portfolio, maintain detailed records, and deliver structured feedback to continuously improve onboarding flows and the overall seller experience.
  • Collaborate cross-functionally with Sales, Product, Support, and Data Science/AI teams to align on technical setup, surface insights from onboarding, and ensure guidance always reflects the latest platform capabilities.

What You'll Bring to the Role

Experience:
  • 2+ years of experience in customer success, customer support, or account management in a fast-paced environment
  • Proven track record of directly onboarding or educating customers on a new solution
  • Bachelor's degree in Business, Marketing, Finance or a related field; advanced degree is a plus
Skills:
  • Customer onboarding and hands-on enablement
  • Clear communication and presentation, including handling challenging customer interactions
  • Operational rigour: tracking onboarding stages, documentation, and performance reporting
  • Cross-functional collaboration across technical and commercial teams
  • Entrepreneurial mindset with a strong drive to succeed in a high-growth environment

Tools Used

  • Mirakl Connect
  • Salesforce
  • Gong
  • Google Workspace (Sheets, Slides, Drive)
  • Confluence
  • Dust
  • Catalog Transformer

Languages

  • English: Full professional proficiency (required)
  • French: Full professional proficiency (required)
  • Spanish or Italian (a plus)

Our Hiring Process

We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.
Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible.
  1. Screening call with Talent Acquisition
  2. Interview with the Hiring Manager (business reviews and analytical skills)
  3. Values interviews with 3 team members

 

#LI-Remote

We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a global leader powering digital transformation for 450+ of the world’s most innovative retailers and B2B organizations.

As part of our recruitment process, Mirakl processes your personal data to review and manage your application and, where appropriate, to consider your profile for future opportunities. You can exercise your data protection rights at any time, and as further detailed in our policies. For more information about how we process your personal data and your rights, please consult our Recruitment Privacy Notice, here in English and here in French. 

We may use Artificial Intelligence (AI) solutions to help streamline our hiring process, including screening applications, analyzing resumes, and assessing responses. While AI helps us work efficiently, all final hiring decisions are made by humans. For more information, visit our AI Guidelines for Candidates and Interviews.

Automatically Apply to the Best Remote Jobs

Stop the endless job search. Our AI finds and applies to the best jobs for you.

Try it Now
Keep looking

Similar Jobs

See all Remote Others jobs →

AI Trainer

Freelance United Arab Emirates, Argentina, Austria +43 more $60K – $70K Others

Enterprise Account Executive - Life Sciences

Full Time United States Others

Process Modeller - Biologics

Full Time Canada Others

Product Manager - LED Lighting - Remote Latin America

Full Time Mexico Others

Healthcare Concierge. Care Partner

Full Time Egypt Others

Remote Protection Services Advisor

Full Time United States $90000 - $119K per year Others
Apply Now

Personalize your Remote Job Search in 3 Easy Steps!

Featuring 221,974+ Jobs in Others

Answer easy questions

Answer easy questions

221,974+ jobs across 15+ categories

Get your best job matches

Get your best job matches

Only hand-screened, legit jobs

Find a remote job faster

Find a remote job faster

No ads, scams, or junk

“I was the first applicant for a remote marketing position that got listed on the company website the same day I applied. Had an interview within 48 hours!”

Sarah J. — Sarah J. · Marketing Manager ★★★★★ Verified