Overview

Software Solutions Engineer

📍 Location: Remote, USA 💻 Work Arrangement: Remote

About the Role

The Software Solutions Engineer is responsible for the design, build, and implementation of tailored business applications built upon Hyland's software platforms to address specific business challenges. This position collaborates closely with cross-functional teams to understand solution requirements, assess technical needs, and deliver solutions that improve business outcomes for customers and partners within specified release timelines.

This is a role for someone who brings a curious, solutions-oriented mindset — thriving on translating business needs into thoughtful technical configurations and contributing to a collaborative, high-performing engineering team.

Your Role Responsibilities? Here's What You'll Do.

• Participate in the review and understanding of industry use cases — collaborating with team members on technical requirements and design documents to facilitate effective solution designs and configurations of moderately complex solution logic.
• Configure moderately complex software solutions to meet specific business needs — ensuring alignment with functional requirements and contributing to the team's shared knowledge base around solution design and implementation best practices.
• Perform initial testing of moderately complex solution configurations — ensuring they meet specified requirements and thoroughly documenting testing criteria for the quality assurance team to follow.
• Provide support to customers and partners as part of early adoption programs — assisting with setup and deployment of solutions, basic troubleshooting, gathering feedback, and ensuring a positive user experience during the early stages of product deployment.
• Triage and prioritize non-critical software defects reported by the technical support team — ensuring timely resolution and effective communication with relevant stakeholders.
• Participate and provide feedback as part of solution peer reviews — contributing to a culture of quality, continuous improvement, and shared technical excellence across the team.

Role Essentials

• Bachelor's degree or equivalent experience, with experience in configuring, designing, and deploying software — and familiarity with relevant programming, database, and cloud technologies.
• Good oral and written communication skills — demonstrating a professional demeanor and the ability to interact with others with discretion and tact at all levels of the organization.
• Good organizational, multi-tasking, and time management skills — with good facilitation and project management skills and the ability to thrive in a fast-paced, deadline-driven environment.
• Good collaboration, interpersonal, and analytical skills — able to maintain solid rapport with team members and professionalism with those outside of the department, with good data gathering and problem-solving abilities.
• Self-motivated with the ability to learn and adapt to new technologies, frameworks, and development processes — taking on tasks independently, seeking guidance as necessary, and managing projects to completion with oversight, with up to 5% travel time required.

What We'd Like to See

• Ability to use original thinking to translate goals into the implementation of new ideas and design solutions — with a demonstrated ability to influence, motivate, and mobilize team members and business partners.
• Good ability to develop and use engaging, informative, and compelling presentation methodologies — with a good ability to establish rapport and gain the trust of others, effective at gaining consensus among stakeholders.
• Good knowledge of systems administration and Microsoft Operating Systems and products — with strong Microsoft Excel skills and the ability to work both independently and in a team environment.
• Good ability to handle sensitive information with discretion and tact — with strong attention to detail and a commitment to quality in all aspects of solution design and delivery.
• Demonstrated ability to contribute to team shared knowledge base repositories — supporting best practices around solution design, implementation, and peer review processes.
• Knowledge of Healthcare IT
• Knowledge of Healthcare Business Processes
• Experience with AI Technologies

Pay Transparency

The base salary compensation range for this role is $101,121 – $118,161 per year. Actual compensation will be determined based on experience, qualifications, and other job-related factors in accordance with applicable laws.

About Hyland

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation.

Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com.

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About Hyland Life

#HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

Equal Opportunity Statement

Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.