Service Sales Manager - East

Service Sales Manager

Position Summary

We are seeking a Service Sales Manager to support and grow a significant portion of our Professional Services business across North America, with a primary focus on ParAlign and RGA offerings. This is an individual contributor role responsible for building pipeline, driving revenue, and expanding customer adoption of high-value diagnostic services.
The ideal candidate enjoys working directly with customers, understanding manufacturing processes, and connecting operational challenges to measurable business outcomes such as uptime improvement, yield gains, and cost reduction.

Responsibilities

• Develop and maintain relationships with existing customers while identifying opportunities for additional services and support, specifically around ParAlign and RGA.
• Conduct technical and value-based sales discussions with maintenance, engineering, operations, and leadership teams.
• Understand customer challenges and recommend solutions tied to measurable business outcomes (uptime, scrap reduction, throughput, cost avoidance).
• Generate new business opportunities through CRM activities, installed base analysis, referrals, and proactive prospecting.
• Build and manage a healthy, qualified sales pipeline while supporting revenue and growth objectives.
• Act as a support for Territory Sales Managers by providing technical and application expertise to advance opportunities.
• Travel to customer facilities to conduct meetings, facility tours, and line assessments (approximately 40% travel).
• Work closely with service delivery teams to ensure opportunities are properly scoped with clear objectives, success criteria, and site readiness.
• Ensure effective handoff to service delivery teams and minimize gaps between sales and execution.
• Coordinate with internal teams to ensure customers receive reports, recommendations, and follow-up support in a timely manner.
• Collaborate with Order Management, Operations, Legal, and Finance on contracts, NDAs, purchase orders, and project requirements.
• Maintain accurate customer and opportunity information within CRM systems.

Qualifications

• Experience in industrial sales, technical sales, manufacturing, maintenance, reliability, or a related field.
• Strong communication and relationship-building skills.
• Proven ability to sell value-based or solution-oriented offerings.
• Ability to manage multiple priorities and work independently in an individual contributor role.
• Experience using CRM systems to manage customer accounts and opportunities.
• Willingness to travel approximately 40%.

What Makes Someone Successful in This Role

Successful candidates are proactive, organized, and take ownership of their pipeline and revenue performance. They are comfortable prospecting for new opportunities, engaging multiple stakeholders, and driving deals forward with urgency. They effectively connect technical insights from services like ParAlign and RGA to clear business value while ensuring strong coordination across teams to deliver a seamless customer experience.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.