Service Operations Coordinator - Hudson, FL

Job Description
Service Operations Coordinator Opportunity at BGIS Integrated Technical Services

 

Location: Hudson, FL (Remote) and Surrounding Areas Join Our Team at BGIS ITS!

Are you seeking a career with a company that prioritizes your growth, values your contributions, and offers a supportive, flexible work environment? At BGIS Integrated Technical Services (BGIS ITS), we’re committed to empowering our team members to achieve their career goals while delivering exceptional service to our clients.

Why Choose BGIS ITS?

A Culture That Cares: We prioritize your career aspirations, offering personalized support and opportunities for professional growth.
Flexible Rewards: Enjoy tailored recognition and benefits that align with your unique needs and lifestyle.
Career-First Approach: With ongoing training, technical development programs, and clear paths for advancement, we invest in your future.
About BGIS ITS

BGIS ITS, formerly Millian Aire Enterprises, is a trusted provider of facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. Our team of highly trained commercial technicians is dedicated to professionalism, care, and creating value for our clients through continuous training and career development. Global Expertise, Local Impact: Since joining the BGIS group in 2022, a global leader in integrated facility management, we combine over 500 U.S.-based technicians (7,000+ globally) with a service-oriented mindset to deliver memorable customer experiences.

Compensation & Benefits

Competitive Pay: $24-$32 per hour ($49,220–$66,560 annually)
Generous Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure.
Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas)
401(k) Match: 5% employer match
Additional Perks:

Company-issued cellphone and tablet
Comprehensive health, dental, vision, life, and disability benefits
Access to corporate perks through ADP
Technical training and career development programs
Opportunities for career advancement and relocation
What You'll Do

Job Summary

The Service Operations Coordinator completes weekly tasks supporting the commercial HVAC business.

Responsibilities include administrative, tracking, reporting, and follow up tasks focused on ensuring technicians and managers are able to provide excellence client service on a daily basis. The role collaborates with multiple departments to meet deadlines and achieve operational goals. The Service Operations Coordinator demonstrates BGIS values in communications with clients and other team members.

Key Duties & Responsibilities

Operations Coordination Focus

Provide alerts to managers regarding anticipated overtime hours based on weekly trends.
Track and report trends and repeated discrepancies on timecard data to Regional Service Managers.
Facilitate communication between different internal departments ensuring alignment on focus activities and operational procedures.
Coordinate vehicle maintenance activities with the commercial dispatch team and notify appropriate managers of scheduled appointments.
Maintain on-call rotation information, Job Hazard Analysis (JHA) Audit Tracking sheet and audit report data.
Assist with inventory process management through organizing information requirements and tracking business deadlines to optimize efficiency.
Analyze pending compliance training completions and provide reminders on pending due dates.
Assist with reporting functions for tracking business expenses and credit card spend (suspense reporting).
Track key operational metrics, generate reports, and provide suggestions for process improvements. Monitor
operational scorecards and dashboards (e.g., drive time, negative-margin jobs, first-time-fix rates) and
highlight trends to managers to support informed decisions.
Review daily time tracking and GPS/drive-time data for anomalies (e.g., excessive idle time, unusual routing,
extended stops) and highlight exceptions to the appropriate manager on a timely basis.
Review completed work orders and associated client billing for routine, lower-dollar invoices; confirm accuracy and route clean items forward for billing, escalating discrepancies or non-standard invoices to the appropriate manager.
Serve as the first point of contact for accounts receivable/collections follow-up, coordinating the actions needed to clear outstanding client balances and escalating to the manager when intervention is required.
Coordinate scheduling and logistics for weekly team meetings, including notetaking and tracking follow up action items.
Support onboarding of new technicians by tracking completion of onboarding checklist items, providing
helpful information and escalating specific questions to subject matter experts for follow up.
Contribute to the completion of other key initiatives as assigned.
Safety and Quality Focus

Maintain safe working conditions in personal workspace.
Take corrective action when notified of safety observations.
Follow all safety, environmental and sustainability policies, and protocols.
Identifies opportunities to minimize workplace injuries and accidents.