ServiceNow Tester

This is a remote position.

ServiceNow Functional Testing

— Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.)

— Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules

— Validate data migration, import sets, transforms, and data integrity

— Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades

Automation & Test Framework

— Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium, TestNG & Playwright)

— Automate UI, API, and end-to-end business workflows on the ServiceNow platform

— Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks

— Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps)

API & Integration Testing

• Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems
  
• Validate API contracts, authentication, authorization, payloads, error handling, and performance
  
• Perform end-to-end integration testing across microservices, middleware, and third-party services.
  

Performance, Security & Compliance

• Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner
  
• Validate access controls, ACLs, encryption, and security configurations in line with corporate policies
  
• Participate in vulnerability scans and assist with remediation verification
  

Quality Engineering Practices

• Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention.
  
• Define quality metrics and gates for each sprint or release
  
• Track and report testing progress, defects, risks, and coverage to stakeholders
  
• Contribute to continuous improvement of QE best practices, standards, and playbooks
  

Collaboration & Communication

• Work closely with Product Owners, ServiceNow Developers, Architects, and Business Analysts to clarify requirements and acceptance criteria
  
• Facilitate defect triage sessions and support root-cause analysis.
  
• Mentor junior testers and share knowledge of ServiceNow testing techniques
  
• Ensure traceability between requirements, test cases, and defects
  

Requirements