ServiceNow Platform Architect

This is a remote position.

The Opportunity:

Strategic Portfolio Management (SPM) Architecture & Implementation

• Design and implement end-to-end SPM solutions including Demand Management, Project Portfolio Management, Application Portfolio Management, and Agile Development         
  
• Configure and optimize resource management and portfolio planning capabilities           
  
• Develop custom workflows and business rules to support strategic planning processes and governance frameworks           
  
• Create executive dashboards and reporting solutions for portfolio visibility and decision-making           
  
• Implement integrations between SPM and SAP, AWS and additional systems for cost tracking and budget management           
  
• Design demand intake processes with automated workflow routing and approval mechanisms           
  
• IT Operations Management (ITOM) Architecture & Implementation
  
• Architect and deploy ITOM solutions including Service Mapping, Discovery, and Event Management           
  
• Design and implement CMDB strategies with comprehensive CI/CD pipeline integrations           
  
• Configure Discovery patterns and Service Mapping for accurate application dependency mapping           
  
• Implement Event Management solutions with automated alerts           
  
• Design and deploy Cloud Management solutions for multi-cloud visibility and cost optimization           
  
• Implement predictive intelligence and AIOps capabilities           
  
• Create operational dashboards and performance analytics for IT operations teams           
  

IT Service Management (ITSM) Architecture & Implementation

• Design and implement core ITSM processes including Incident, Problem, Change, and Request Management           
  
• Architect Service Portal solutions with intuitive user experiences and self-service capabilities           
  
• Develop Knowledge Management strategies and automated article recommendations           
  
• Configure Virtual Agent/Chatbot solutions with AI-powered conversational workflows           
  
• Implement SLA management with automated escalations and notifications           
  
• Design and build custom ITSM applications and modules tailored to business requirements           
  

Platform Governance & Best Practices

• Establish and enforce ServiceNow development standards, naming conventions, and architectural patterns           
  
• Conduct technical design reviews and code reviews ensuring quality and maintainability           
  
• Implement Update Set management strategies and release management processes           
  
• Design data models, application architecture, and integration patterns following ServiceNow best practices           
  
• Optimize platform performance through proactive monitoring and tuning           
  
• Develop technical documentation including architecture diagrams and design specifications.           
  

Collaboration & Leadership

• Partner with business stakeholders across JTMS to gather requirements and translate them into technical solutions           
  
• Mentor and guide ServiceNow developers and administrators on platform capabilities and best practices           
  
• Collaborate with SAP, cybersecurity, and other application teams on integration initiatives           
  
• Lead technical workshops and provide platform training to development teams           
  
• Participate in Agile ceremonies and champion SAFe methodologies within ServiceNow           
  
• Serve as ServiceNow subject matter expert and trusted advisor to project leadership      
  

Qualifications:

Required:     

• University Degree (BA/BS) or equivalent experience
  
• Active Secret clearance
  
• 10+ years in IT with 7+ years of hands-on ServiceNow platform experience
  
• 5+ years architecting and implementing enterprise ServiceNow solutions           
  
• Proven experience implementing SPM, ITOM, and ITSM modules in production environments          
  
• Deep understanding of ITIL framework and IT service management best practices           
  
• Experience with Agile/Scrum methodologies and working in fast-paced development environment
  
• 10% Travel every 12 weeks to Scott Air Force Base.