Senior Technical Specialist - Life Science

Job Title: Senior Technical Specialist - Life Science
Location: Boston area preferred
Location Type: Remote
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Company Overview

At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Why Join Us

• Work on high-impact, technically complex solutions across global industries
• Be part of a collaborative, people-first culture with strong internal mobility
• Access career growth and development opportunities, including leadership pathways
• Contribute to a company committed to inclusion, innovation, and sustainability

This role will focus on:

As the Senior Technical Specialist (STS) for Watson-Marlow Fluid Technology Solutions, you will play a key leadership role in driving the growth and success of our overall customer experience in the USA by delivering world class technical support. Reporting to the Vice President of Life Sciences, you will work collaboratively with the local sales and operational teams to deliver exceptional customer solutions, support large projects, and strengthen partnerships with key customers.  You will serve as an authority on product specification, project management, customer application solutions, and factory customization capabilities of each brand while ensuring technical resources on the operation team are fit for purpose to serve the life science market.

The primary responsibility of the STS will be to work with all functional groups throughout the Life Sciences division to help define, develop, and drive our technical expertise and engineering support structure. This role will be expected to build a strong network of key contacts within the engineering/design teams of our key customers, engineering firms, and consultancies.  The STS will have responsibility for training these contacts on the unique technical value propositions to help influence their recommendations to their customers for specifying WMFTS products. 

STS is expected to intimately know the technical capabilities of all WMFTS engineering resources, both local and global.  You will remain up-to-date with on all developments related to products, services, and procedures to help WM Inc deliver unmatched service quality while ensuring compliance with regulatory standards.

In this high-impact role, you will also act as a thought leader, representing Watson-Marlow at industry events, building relationships with decision-makers, and serving as the authority on large project negotiations while aligning with the long-term goals of both our clients and the organization.

What you’ll be doing
Large Project Technical Lead: Serve as the primary technical contact and facilitate the deliverables for both local and global large projects. Duties include creation and maintenance of documentation relating to the project, along with coordinating project expectations with the customer and WMFTS resources to help ensure all commitments are delivered on time.
Technical Expertise: Be the recognised company expert in emerging technical trends, regulatory compliance, complimentary products, and competitive product capabilities to help inform our sales team on how to better position WMFTS products with their customers.
Innovation and Improvement: Drive innovation by identifying gaps in our technical service portfolio and implementing best practices to improve the customer impact of WMFTS resources.Work with WMFTS factories to support customer requests for customization, testing requirements, and validating outcomes.Lead local support for new product innovation initiatives.
Training and Support: Collaborate with the local sales, operations teams, and key customers to improve their overall technical knowledge through regular training sessions and field support.This includes onsite customer training, certified customer training, and supporting internal employee training opportunities.
Strategic Planning: Collaborate with Application Engineering leadership to develop and implement annual strategic plans for delivering our engineering solutions to the market using available operations resources and factory support.Help manage customer expectations by clearly defining our capability and capacity to support customers to all internal stakeholders.
Relationship Building: Build and maintain relationships with key industry contacts by understanding their needs and aligning our technical resources to provide solutions more effectively.
Risk Management: Identify and mitigate risks associated with engineering and technical support, ensuring business continuity and long-term success.
Networking: Attend and/or present at conferences and exhibitions to network and meet new contacts, expanding our reach and identifying potential business opportunities.
Health & Safety: Ensure the business provides a consistently safe working environment for all colleagues, drive health and safety improvements, and monitor EHS performance.
Governance: Comply with all aspect of the Spirax Group policies and procedure.

Who you’ll be working with

The Strategic Accounts function is pivotal to the continued delivery of services to our major customers. Success within this function requires strong partnership with our local Sales teams, Strategic Account peers in other locations.

This is what you’ll need to be successful in this role

• Strong knowledge of key customers and processes and applications within the Life Sciences sector including an expert understanding of the industry and market dynamics.
• Significant commercial management and Sales experience including Key Account or Large Customer management experience of large complex, global or multi-regional accounts.
• Contract reviews/negotiation experience and awareness of contractual principles and risks.
• Proven ability to lead, grow and develop high performance teams, Ideally in a regional role.
• Ability to generate followership across regional, multifunctional departments; ideally within a similar corporate organisation.
• Cultural and regional awareness with the ability to work across countries and cultures, ideally working with a similar multinational manufacturer.

Physical Demands:

Mobility: This is a remote position that primarily requires sitting at a desk or computer workstation for extended periods, with occasional need to stand or move around to maintain health and well-being. Ability to regularly operate a computer keyboard and mouse.
Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients through video conferencing tools. 
Dexterity: Basic hand dexterity for typing and using computer peripherals

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions. 

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

This position offers a salary range of USD 104,076.00 - 156,115.00 per year. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
• Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
• Fertility Assistant Program: Fertility Benefits to support you on your journey to building a family. It may include IVF, genetic testing, and other fertility-related services. 
• Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
• Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
• And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. Learn more at Our Inclusion Commitments.

Equal Opportunity Employer

Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.