Senior Technical Product Manager – Data Ingestion Services

About the role

We are seeking a Senior Technical Product Manager to support the Onyx Data Services team and the delivery of external data ingestion into GSK’s Google Cloud environment for ongoing research.

The role coordinates approximately 400 data-ingestion requests annually, guiding requests from intake through planning, prioritization and delivery. Working closely with scientific requesters, Data Engineering, the Onyx platform team and Data Stewards, this person clarifies requirements, maintains a well-structured backlog and keeps stakeholders informed of progress and challenges.

Alongside day-to-day delivery coordination, the role contributes to process improvement, service scalability and the long-term goals of Onyx Data Services.

Key Responsibilities — Intake & Requirements

• Monitor incoming data-ingestion requests and guide requesters through the intake process, including the information needed to establish workspaces and access groups.
• Work with scientific requesters and technical colleagues to clarify data sources, destinations, processing needs and delivery expectations.
• Follow up on missing information so requests are sufficiently complete for planning and execution.
• Translate requirements into clear Jira tickets, user stories and acceptance criteria, as appropriate.
• Collaborate with the Onyx platform team and Scrum Master to keep ingestion tickets well structured, current and consistently tracked.

Key Responsibilities — Prioritization & Delivery

• Plan and prioritize data-ingestion work for the Data Engineering team, balancing requester needs, dependencies and available capacity.
• Maintain an actionable backlog and coordinate with the Onyx platform team and Scrum Master to support delivery.
• Track progress and work with technical colleagues to resolve issues involving data sources, destinations, processing and timelines.
• Communicate status, risks and challenges to stakeholders, making delivery expectations and priority changes clear.
• Gather requester feedback to identify opportunities to improve the ingestion service.

Key Responsibilities — Collaboration & Service Improvement

• Partner with scientific requesters, engineers, Data Stewards and other Onyx colleagues to support effective data-ingestion delivery.
• Represent Onyx Data Services in relevant stakeholder and delivery meetings.
• Contribute to process optimization, service scalability and the long-term goals of Data Services.
• Maintain clear documentation and guidance for intake and ingestion processes.
• Support service-metric tracking and use delivery information and stakeholder feedback to identify improvements.
• Train colleagues and requesters in relevant processes to promote consistent ways of working.

Essential Qualifications — Experience & Core Skills

• 5-8+ years of product-management experience, preferably with technical, data or platform products.
• Strong experience in data services or data-ingestion management.
• Demonstrated ability to clarify requirements, prioritize backlogs and coordinate delivery across scientific and technical teams.
• Strong stakeholder-management skills, including communicating priorities, dependencies and delivery expectations.
• Proficiency with Jira and Confluence for work tracking and documentation.
• Understanding of agile delivery practices.
• Excellent attention to detail and clear communication skills for a scientific audience.

Essential Qualifications — Technical Understanding

• Strong understanding of data-ingestion workflows, including data sources, destinations, processing steps and dependencies.
• Ability to interpret technical documentation and data flows, clarify requirements and discuss delivery issues effectively with engineers.
• Familiarity with cloud-based data platforms, with Google Cloud experience preferred.
• Ability to coordinate investigation and resolution of ingestion issues with technical teams, without requiring hands-on ownership of pipeline development.

Preferred Qualifications — Scientific & Industry Background

• Experience working with genetics, omics or pharmaceutical data.
• Familiarity with scientific research workflows and the movement of large scientific datasets.
• Understanding of data provenance, reproducibility, and security and compliance considerations in pharmaceutical research environments.
• Experience collaborating with external data providers or integration partners.

Performance Focus

Success in this role will be assessed through:

• Completeness and clarity of intake information and requirements.
• Quality and accuracy of Jira tickets and backlog tracking.
• Effective prioritization, dependency management and delivery coordination.
• Timely, clear stakeholder communication.
• Contributions to improved ingestion cycle times, process consistency and service scalability.
• Quality of documentation, knowledge sharing and training.