Senior Technical Engagement Manager
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AI Summary
About Coalfire
Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Chicago, Illinois with offices across the U.S. and U.K., and we support clients around the world.
But that’s not who we are – that’s just what we do.
We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
Position Summary
As a Senior Technical Engagement Manager, you'll play a crucial role in driving customer success by understanding our clients' businesses and delivering innovative cloud solutions. This is your chance to join a dynamic team and help shape the future of cloud services!
\n- Work independently and collaboratively with a team to support and deliver assigned cloud design/build and managed operations work activities
- Lead complex technical projects through the full lifecycle with accountability for schedules, scope alignment, dependencies, communications, risks, and issue resolution, budget, staffing, and margins
- Recognize the necessity for implementing change management processes during an active project
- Serve as the main point of contact for our clients and engagement teams
- Collaborate with leadership to develop and refine project management procedures, reporting, and optimization efforts across technical delivery
- Leverage technology, automation, and tooling to improve workflows, visibility, and operational efficiency
- Create or updating training materials, project artifacts, and best practices to help strengthen consistent delivery execution
- Work closely with delivery leadership to achieve utilization, forecasting, and delivery performance targets
- Escalate client and project issues in a timely manner to inform and engage the necessary resources to address issues
- Take the lead in risk reporting and identifying high risk clients, projects, dependencies, and technical delivery concerns for escalation
- Collaborate with delivery leadership, quality management, sales, architects, engineers, and operations teams to drive the best customer experience
- Serve as a subject matter expert on technical project delivery across cloud design/build and M&O engagements
- Leverage understanding of security principles and best practices to balance them with various compliance frameworks, and advise clients accordingly
- Stay informed on industry trends and changes and advising clients accordingly
- Execute and controlling project management work as an individual across assigned client engagements
- Guide projects through proactive risk identification, mitigation planning, dependency management, and issue resolution
- Manage overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion
- Create and executing project schedules and revising those work plans as appropriate to meet changing client needs, delivery priorities, and technical requirements
- Lead project status meetings to include information regarding schedules, dependencies, technical data requirements, action items, assignments, risks, issues, changes
- Communicate project resources needed and collaborating with teams to assign individual responsibilities across technical and operational workstreams
- Interface with clients through the entire engagement and interacting with numerous levels of client personnel and organizations, including occasional C-suite interaction
- Establish and maintaining positive, collaborative relationships with clients and internal stakeholders
- 6+ years of technical project/program management experience
- 5+ years of external client facing experience
- Experience leading cross functional technical projects through the full project lifecycle
- Strong risk management, issue escalation, stakeholder communication, and executive-ready reporting skills
- Consulting or professional services experience, including familiarity with managing cloud or technical projects
- Ability to independently manage complex delivery schedules, dependencies, and multi-workstream coordination
- Understanding of project management best practices and proven success in a professional services, consulting, or technology delivery environment
- Knowledge of frameworks like FedRAMP, FISMA, CMMC, SOC, ISO, HIPAA, HITRUST, PCI, etc.
- Knowledge of AWS, Azure, or GCP platform capabilities and services
- Understanding of SecOps, SOC/NOC, vulnerability management, incident response, disaster recovery, and continuous monitoring
- Understanding of the fundamentals of change management processes & procedures
- Excellent communication skills including executive level communication experience
- Hybrid, Agile, or iterative delivery methodology experience
- Strong presentation, facilitation, and organizational skills
- Experience using technology automations, workflow tools, or AI-enabled approaches as part of process improvement strategies
- Ability to provide mentorship and coaching to help other team members enhance their technical and consulting skills
- Bachelors degree in Computer Science, Information Systems, Cybersecurity, Business Administration or related field
- US citizenship (required due to client contractual requirements)
- Industry certifications such as PMP, CAPM, CSM, CISSP, CISM, CISA, CCSK, AWS Solutions Architect–Professional, Azure Solutions Architect Expert, Google Cloud-Professional Cloud Architect, GIAC Public Cloud Security, CompTIA Sec+, CompTIA Cloud+
- Cloud-based networking experience with tools like Palo Alto, Cisco ASAv, VPC peering, Transit Gateway, etc.
- Experience with Visio, Jira, Smartsheet, Tableau, or MS Project
- Understanding of encryption technologies (TLS/SSL, encryption, PKI).
- Terraform, CloudFormation, Python, Powershell, Bash
- Understanding of various AI tools and platforms
Why You’ll Want to Join Us
At Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.
Regardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.
At Coalfire, equal opportunity and pay equity is integral to the way we do business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Coalfire is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact our Human Resources team at HumanResourcesMB@coalfire.com.
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