Senior Systems Administrator (Kantata)

- Responsible for developing and maintaining system documentation including business process flows, data flows, system configuration and integration documentation.

- Executes ongoing maintenance, evaluates requirements, and configures Kantata as needed and directed to meet evolving business needs.

- Provides support to both business users and technical personnel on the proper use of Kantata relative to their needs.

- Supports all Kantata related system administration activities in Kantata. (maintaining Users, Accounts, licenses, page layouts, report development & changes, custom fields).

- Troubleshoot any issues, gather diagnostics and interact with ServiceNow and/or Kantata ticketing systems and support team

- Run weekly audit reporting and look for anomalies on the platform that may need troubleshooting.

- Maintain user/member and platform data to ensure reporting integrity.

- Proactively reach out to Project team members, resource managers as required when data is out of sync, missing or need attention.

- Escalate when issues cannot be resolved in a timely manner or within SLA.

- Work with Kantata Product Manager on new feature and functionality introduction into the field.

- May assist in training of the platform for new onboard team members.

- Engage the Kantata support team via the platform for incidents or useability questions.

- Work with Product manager to migrate into the new incident and request system with knowledge base development.

- Update the administrative guide as required with new features or updated features.

- Assist the product manager’s development and maintain share points with training, communication and best practices.

- Project and user record setup and related data points in Kantata.

- Assist in maintaining user permission strategy to support the needs of the OCDIO teams and other key stakeholders while ensuring data integrity and security.

- Support OCDIO data governance ensuring data accuracy and integrity completing monthly audits to ensure business process rules are being followed and critical data elements are being entered on time (e.g., time tracking audits, billing milestone audits, services invoice payment status reviews, key reporting data points, key financial information and project status audits, project documentation audits, month-end close activities).

- Ensure compliance with Maximus policies, including establishing and maintaining appropriate platform governance controls per direction of management.

- May assist Maximus Learning & Development to keep the training content up to date as changes are made to configuration or processes enabled by Kantata.

- When Kantata is sustainable, we may require assistance in additional product offerings within the Enterprise PMO (example software/tools solutions outside of Kantata).

- Bachelor’s degree. Additional years of relevant experience will be considered in lieu of degree.

- Proven experience in administering SaaS software related to project management, partner management, or resource management.

- Demonstrated analytical abilities to evaluate complex data, identify trends, and resolve issues effectively.

- Must have experience analyzing reports, comparing data across sources, identifying discrepancies, and implementing effective resolutions to ensure data accuracy and integrity.

- Strong problem-solving skills and attention to detail. 

- Excellent communication and interpersonal skills with demonstrated customer focus. 

- Ability to work independently and collaboratively in a fast-paced environment.

- Experience working with Mavenlink/Kantata a plus.

- Experience working with Agile Teams a plus.

- Vendor management experience is a plus

- Working knowledge of MS Excel.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.