Senior Software Engineer, Capture (Contract Position)

What you’ll do

As a Senior Software Engineer on the Capture team, you will design, build, and operate the distributed services that form Pindrop's real-time ingestion layer. You will engineer systems that acquire, normalize, and deliver real-time and recorded audio, video, and telephony metadata across provider platforms (Zoom, Microsoft Teams, Webex, Google Meet, Amazon Connect, Genesys) into Pindrop’s downstream analytics, fraud detection, and authentication engines.This is a product-engineering role focused on real-time media ingestion, low-latency streaming pipelines, provider integrations, and production reliability. It is not an ML model-development or model-scoring role.

More specifically, you will:

• Design, build, test, deploy, and operate distributed Go microservices and media pipelines optimized for low-latency processing, high availability, and fault tolerance.
• Build and evolve integrations across communication technologies and protocols, including SIPREC, RTP, WebRTC, WebSockets, and enterprise contact center platforms.
• Lead projects from architecture and technical design through implementation, testing, deployment, documentation, and production support.
• Diagnose complex distributed systems issues using logs, metrics, traces, and system tests; improve service reliability, capacity, and security.
• Provide technical guidance through design reviews, code reviews, architecture decisions, and mentoring junior engineers.
• Partner closely with Product, System Test, Infrastructure, SRE, and adjacent analytics teams to deliver seamless data ingestion.
• Participate in a shared on-call rotation after completing team training and production-readiness onboarding.

Who you are

• Resilient & Adaptable: You are optimistic in the face of ambiguity and change, turning complex engineering challenges into scalable solutions.
• Accountable Owner: You take end-to-end responsibility for outcomes, under-promising and over-delivering on commitments.
• Analytical Problem Solver: You possess strong analytical skills and enjoy driving technical design, project leadership, and mentorship.
• Clear Communicator: You communicate complex technical concepts clearly to cross-functional partners and make decisions understandable across teams.

Your skill-set

Must Have

• 5+ years of professional software development experience building and operating distributed backend services in production.
• Strong proficiency in Go (Golang) or a comparable compiled language, with strong Linux/Unix, networking, concurrency, and performance tuning fundamentals.
• Hands-on experience with cloud-native architectures (AWS/GCP), containerization/orchestration (Docker, Kubernetes), and DevOps practices (Terraform/CDK, CI/CD pipelines).
• Proven track record of diagnosing and resolving complex issues in distributed systems, including participation in on-call production support.

Nice to Have

• Experience with real-time communication protocols and streaming frameworks (SIPREC, VoIP, SIP, RTP, WebRTC, WebSockets, FFmpeg, GStreamer).
• Experience integrating with telephony, contact-center, CPaaS, or meeting platforms (Amazon Connect, Genesys, Zoom, Teams, Webex).
• Experience with event-driven messaging systems (Apache Kafka/MSK), distributed caching, or service-to-service API design (REST/gRPC).
• Familiarity with observability tooling (Prometheus, Grafana, OpenTelemetry) and security best practices in compliance-sensitive cloud environments.

What You’ll Gain

Build Pindrop's "front door"—the real-time ingestion layer for communication data from global providers like Zoom, Teams, Webex, and Verizon. Your work directly feeds the deepfake detection and voice security engines that protect billions of interactions for the world's top financial institutions and enterprises. You will solve high-impact distributed systems puzzles at enterprise scale alongside world-class engineering, security, and AI minds. 

• Work with experienced engineering leaders and teammates who value technical excellence, curiosity, thoughtful debate, and continuous improvement.
• Work on technology operating at enterprise scale that determines whether the person—or AI—on the other side of an interaction can be trusted.
• With Audaciously Innovate as our core value, you’ll incorporate AI into your development workflow, experiment with emerging tools, and help define modern AI-enabled engineering practices.
• Collaborate across Engineering, Product, and SRE to challenge assumptions, influence technical direction, and turn complex requirements into scalable systems.
• Expand your influence through architecture, technical decision-making, mentorship, and cross-functional leadership.

What we offer

As part of Pindrop, you’ll directly influence our products and contribute to shaping the future of voice security. We invest in great people and support them with great benefits:

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Remote-first culture

This position is contracted through Alcor BPO.

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