Senior Salesforce Integration & Messaging Engineer

This is a remote position.

• BSS/OSS Integration Architecture: Design and build robust, secure, and scalable integrations connecting Salesforce to core OSS/BSS engines, billing systems, and provisioning gateways.
  
• API & Middleware Development: Develop and maintain REST/SOAP APIs, Apex web services, and/or middleware flows (such as MuleSoft or AWS EventBridge) to process real-time provisioning signals and data synchronization.
  
• Event-Driven Streaming: Implement asynchronous processing and event-driven architectures utilizing Salesforce Pub/Sub API, Change Data Capture (CDC), or Platform Events to handle high-volume transactional data.
  
• Omni-Channel Customer Messaging: Architect and configure automated customer notification journeys (SMS, Email, WhatsApp) via Salesforce Marketing Cloud, Digital Engagement, or external SMS gateways (e.g., Twilio) triggered by Salesforce data changes.
  
• Milestone-Driven Communications: Collaborate with Order Management and Field Service engineering teams to map out critical order milestones and truck-roll events, ensuring customers receive timely, automated updates.
  
• Error Handling & Monitoring: Build comprehensive logging, retry mechanisms, and error-handling frameworks within Salesforce to prevent data loss or skipped customer alerts during downstream system outages.
  

Requirements

• Experience: 5+ years of experience in Salesforce development, with a heavy emphasis on enterprise-level system integration, API design, and messaging middleware.
  
• Integration Mastery: Expert-level knowledge of integration patterns (Request-Reply, Fire-and-Forget, Pub/Sub) and Salesforce integration tools (Apex Callouts, REST/SOAP APIs, Named Credentials, JWT).
  
• Messaging & Marketing Tech: Hands-on experience configuring automated communications via Salesforce Marketing Cloud (Journey Builder, Contact Builder, API triggers) or Salesforce Digital Engagement.
  
• Telecom Domain Expertise: Strong understanding of telecommunications architecture (OSS/BSS integration layers, real-time activation signals, and customer lifecycle communication workflows).
  
• Advanced Salesforce Dev: Mastery of Apex (Triggers, Batch, Queueable, Future methods), Platform Events, and secure coding practices.
  
• Note: Experience with MuleSoft, Apache Kafka, or AWS integration services is a massive plus.
  

• Salesforce Certified Integration Architecture Designer
  
• Salesforce Certified Marketing Cloud Developer or Consultant
  
• Salesforce Certified Platform Developer II
  
• MuleSoft Certified Developer / Architect (Highly Desirable)
  

Benefits

• A key technical role with high visibility, directly shaping how our platform communicates with customers and back-office networks.
  
• A dynamic, collaborative engineering team utilizing modern, event-driven architecture patterns.
  
• Competitive compensation package, top-tier benefits, and flexible work arrangements.