Senior Messaging Analyst

Role Responsibilities

Drive the future of secure, resilient Messaging services.

We are seeking two motivated, highly technical professionals to join our Messaging team, a Senior Messaging Analyst and a Messaging Analyst. While each role has distinct responsibilities based on the position description, both play a critical role in delivering reliable, modern, and secure IMT services that support the Government of Alberta.

Senior Messaging Analyst (SA3)

The Senior Messaging Analyst delivers technical analysis, design, implementation, support, and operations of IMT services, while providing technical leadership to ensure Messaging services remain stable, modern, and resilient. This role is accountable for service delivery, continuous improvement, and the successful implementation and management of IMT services. Working closely with GoA staff, contractors, external service providers, and leadership, the Senior Messaging Analyst provides expert guidance, drives operational excellence, and leads complex technical initiatives. 

Responsibilities

Some of the responsibilities of this position include, but are not limited to:

• Delivering and managing IMT services using Incident, Problem, Change, Project, Service, and Capacity Management principles.
• Leading the implementation, operation, monitoring, and continuous improvement of Messaging services.
• Maintaining service integrity, availability, security compliance, and alignment with cross-government ICT standards.
• Developing and maintaining technical documentation, procedures, standards, and operational best practices.
• Collaborating with Technology Support and Operations teams, business stakeholders, contractors, and external service providers to ensure timely service delivery.
• Leading complex projects, coordinating service testing and implementation activities, and driving operational efficiencies.
• Providing mentorship, technical leadership, and expert guidance to analysts while supporting branch planning and strategic initiatives. 

Role Responsibilities (contd.)

Messaging Analyst (SA2)

The Messaging Analyst delivers technical analysis, design, implementation, support, and operations of IMT services, contributing to the ongoing stability, modernization, and resilience of the Messaging environment. Working collaboratively with GoA staff, contractors, external service providers, and Technology Support and Operations teams, this role supports service delivery, implements new technologies, and resolves technical and operational issues. 

Responsibilities

Some of the responsibilities of this position include, but are not limited to: 

• Delivering IMT services through technical analysis, design, implementation, operations, monitoring, and troubleshooting. 
• Applying Incident, Problem, Change, Project, Service, and Capacity Management principles to support reliable service delivery.
• Implementing new IMT services and service enhancements while maintaining service integrity and availability.
• Developing and maintaining technical documentation, procedures, tools, and support standards.
• Supporting clients and collaborating with Technology Support and Operations teams to resolve issues and enhance service delivery.
• Coordinating service testing, evaluations, and recommendations while maintaining alignment with cross-government ICT standards.
• Keeping current with emerging Messaging technologies, industry best practices, and security compliance requirements. 

Future-Focused Skills Matter 

Success in these roles requires curiosity and adaptability in an evolving technology landscape. As AI continues to transform IT service delivery, Messaging professionals who can leverage AI-enabled tools to enhance operational efficiency, strengthen service reliability, improve decision-making, and support continuous improvement will be well positioned to succeed. 

Please click on this link to view the job description for Senior Messaging Analyst position.

Please click on this link to view the job description for this Messaging Analyst position. 

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Some of the competencies critical for this position are:

• Agility: Proactively incorporates change into processes. Creates opportunities for improvement. Is aware of and adapts to changing priorities. Remains objective under pressure and supports others to manage their emotions. Proactively explains impact of change on roles and integrates change in existing work. Readily adapts plans and practices.
• Build Collaborative Environments: Collaborates across functional areas and proactively addresses conflict. Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset. Credits others and gets talent recognized. Promotes collaboration and commitment.
• Develop Networks: Leverages relationships to build input and perspective. Looks broadly to engage stakeholders. Open to perspectives towards long-term goals. Actively seeks input into change initiatives. Maintains stakeholder relationships. 
• Creative Problem Solving: Engages the community and resources at hand to address issues. Engages perspective to seek root causes. Finds ways to improve complex systems. Employs resources from other areas to solve problems. Engages others and encourages debate and idea generation to solve problems while addressing risks.
• Systems Thinking: Considers inter-relationships and emerging trends to attain goals. Seeks insight on implications of different options. Analyzes long-term outcomes, focus on goals and values. Identifies unintended consequences.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.

Qualifications

Requirements

Senior Messaging Analyst:

• • University graduation in Computer Sciences, Information Technology or a related field.
  • 4 years of related experience.
  • Experience leading technical projects, coordinating cross-functional teams, mentoring junior analysts and collaborating with stakeholders, contractors, and external service providers. 

Equivalencies:

• • • A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and six (6) years related experience; or 
    • A related one-year certificate from a recognized post-secondary institution and seven (7) years related experience. 

Messaging Analyst 

• • University graduation in Computer Sciences, Information Technology or a related field.
  • 2 years of related experience. 

Equivalencies:

• • • A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and four (4) years related experience; or
    • A related one-year certificate from a recognized institution and five (5) years related experience. 

Required for both positions

• Experience supporting enterprise IT infrastructure, platforms, and technology services in a large-scale environment.
• Hands-on experience supporting and administering Microsoft 365 (M365) and enterprise messaging solutions.
• Experience architecting, implementing, and supporting secure, resilient, highly available enterprise technology solutions.
• Experience developing and maintaining technical documentation, support standards, operational procedures, and knowledge management resources.
• Strong experience in complex troubleshooting, root cause analysis, incident resolution, problem management, and technical issue remediation.
• Ability to work effectively independently and collaboratively in cross-functional teams and high-pressure operational environments.
• Strong organizational, planning, prioritization, and communication skills, with the ability to manage multiple concurrent initiatives and communicate technical concepts to both technical and non-technical audience.

Assets for both positions

• Knowledge of ITIL service management principles. 
• ITIL Foundation certification.
• Strong analytical, problem-solving, impact assessment, and evaluation skills with the ability to independently resolve complex technical challenges.
• Experience with enterprise architecture concepts, system integrations, technical dependencies, and interconnections across complex IT environments. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Term of Employment: Up to two (2) Full-Time Temporary (1-year term) positions, with the potential for an additional Permanent Full-Time opportunity.

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday 

Location: Remote across Alberta 

These positions are eligible for remote work. You must reside in Alberta to work remotely for these positions.

Final candidates will be required to undergo an enhanced security screening. 

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week). 

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer

• Working for the Alberta Public Service
• Public Service Pension Plan (PSPP) OR Management Employee Pension Plan (MEPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.