Senior Marketplace Operations Manager (div/f/m)

 Published 9 days ago
    
 Germany
    
 not provided in the job description
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Germany remote

We help brands find new clients and grow their existing client base. From the first interaction to a loyalist customer. At DEPT® we provide media and performance marketing solutions for the full customer journey.

We have +130 marketplace specialists who work across four key disciplines. No one area is more important than the other. We focus on bringing the service lines together to help solve our clients' challenges. We are 100% marketplace. 

JOB PURPOSE

As Senior Marketplace Operations Manager (div/f/m) you will drive and challenge the client’s marketplace success by operational excellence & strategy.

KEY RESPONSIBILITIES

  • You understand the challenges of our customers and develop suitable solutions with the help of your Amazon and Marketplaces knowledge
  • In coordination with our campaign managers, consultants, content editors and data experts, you will find ways to increase our customers' sales on Amazon
  • You will analyze our customers relevant marketplace data and identify growth opportunities and threats
  • You take care of our customers marketplace account health
  • You keep our international customers up to date, communicate the results of our work and align on further strategies and actions
  • You take over the communication with Amazon for problem solving
  • You are also responsible for the continuous evaluation of ongoing measures, the definition of operational as well as strategic recommendations for action and their coordination and implementation

WHAT WE ARE LOOKING FOR

  • E-Commerce experience
  • Good KPI understanding & understanding of business context beyond E-Commerce
  • Good analytical skills
  • Good skills to present and show the context in an understandable way in front of the customer
  • Knowledge in advising clients
  • Experience in the preparation and execution of pitches
  • Bringing in and further developing new topics
  • Diligence, sense of duty, reliability, drive and motivation
  • Very good knowledge of German (at least C1) and very good knowledge of English

WE OFFER

  • Company pension scheme
  • Flexible working hours, working from home and abroad work
  • Lease bike options / JobRad 
  • Subsidy for Urban Sports Club membership
  • Health & Wellbeing - you have free, anonymous and unlimited access to 1-on-1 online coaching and mindfulness consultations with psychologists via chat, phone or video call 
  • Future Bens - We cooperate with FutureBens and offer you exclusive access to sustainable, healthy products at attractive deals
  • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
  • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
  • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
  • Annual trip to DEPT® Festival in the Netherlands: a chance to meet other people in DEPT®, see great talks from industry leaders, and have an all expenses paid weekend of fun!
  • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHO ARE WE? 

We are pioneers at heart. What does that mean?We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

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