SENIOR MANAGER OF DELIVERY

Job Description

About Authenticom

At Authenticom, we're building the future of automotive data connectivity.

For more than 20 years, we've been the trusted technology partner behind many of North America's leading automotive manufacturers, dealerships, software providers, and technology companies. Every day, our technology securely powers millions of critical data exchanges that keep the automotive industry moving.

While our name may not be widely recognized outside the industry, our impact is. Today, we're entering an exciting new phase of growth—expanding our products, strengthening strategic partnerships, and investing in the technology and people that will help us accelerate what's next.

We're large enough to solve meaningful, enterprise-scale challenges, yet agile enough that every employee has the opportunity to influence our direction. We believe great companies are built by great people, which is why we've created a remote-first culture grounded in trust, accountability, collaboration, and flexibility.

If you're looking for a company where your leadership can make a meaningful impact, your ideas matter, and you can help shape how technology solutions are delivered to customers, Authenticom offers the opportunity to build something meaningful—not simply maintain what's already there.

About the Opportunity

We're looking for an experienced, customer-focused Senior Manager of Delivery to help lead the successful execution of customer onboarding, technical delivery, support, and production operations for our API integration solutions.

This role is responsible for the day-to-day leadership and execution of the delivery team, helping ensure customers receive a high-quality experience from implementation through ongoing support and production operations. You'll balance people leadership, operational execution, customer relationships, and technical problem-solving to keep priorities aligned and commitments on track.

You'll work closely with the VP of Product, Sales, and other cross-functional teams to identify customer needs, resolve complex issues, improve delivery processes, and ensure the organization can consistently deliver strong customer outcomes.

This is an opportunity for a hands-on leader who enjoys developing people, improving processes, solving complex problems, and working directly with customers and technical teams. If you're energized by turning delivery challenges into better processes and stronger customer experiences, we'd love to meet you.

What You'll Do

Lead Delivery & Support Operations

• Manage and continuously improve day-to-day delivery and support processes to provide a high-quality customer and user experience.
• Lead daily execution across customer onboarding, technical delivery, support, and production priorities.
• Establish clear priorities, ownership, and accountability across delivery activities.
• Monitor delivery activities and help ensure customer commitments are successfully met.
• Step in hands-on when needed to help resolve technical, operational, or customer challenges.
• Identify opportunities to improve efficiency, productivity, service quality, and overall delivery performance.

Manage Customer Onboarding & Delivery

• Lead and support customer onboarding and project delivery activities from initiation through successful completion.
• Help ensure projects and initiatives are delivered on time, within scope, and with clear accountability.
• Lead technical reviews, customer calls, planning sessions, and delivery discussions.
• Build strong relationships with key customers and stakeholders.
• Serve as a trusted delivery partner by understanding customer priorities, communicating clearly, and following through on commitments.
• Escalate complex or strategic customer matters to the Senior Director of Delivery as appropriate.

Lead & Develop the Delivery Team

• Lead, coach, and develop delivery team members while creating a strong, accountable, and execution-focused culture.
• Provide direction, prioritization, and support to team members managing customer and operational responsibilities.
• Facilitate team planning and help remove obstacles that impact successful delivery.
• Establish expectations for quality, accountability, collaboration, and customer service.
• Support the professional development and growth of delivery team members.
• Foster a culture of continuous improvement, ownership, and problem-solving.

Drive Continuous Improvement

• Identify opportunities to improve delivery processes, workflows, tools, and team effectiveness.
• Develop and monitor meaningful metrics to measure delivery performance, productivity, and service quality.
• Use data and operational insights to identify trends, address recurring issues, and improve outcomes.
• Implement practical solutions that increase efficiency and create a more consistent customer experience.
• Help establish scalable delivery practices that support organizational growth.

Collaborate Across the Organization

• Partner closely with the Senior Director of Delivery, Product, Sales, and other teams to align priorities and customer commitments.
• Work cross-functionally to identify customer needs and support issue resolution.
• Surface customer feedback and opportunities for product or service improvements.
• Help create alignment between customer requirements, operational priorities, and business objectives.
• Support broader company and delivery initiatives as business needs evolve.

What Success Looks Like

Within your first year, you'll:

• Build strong relationships with the delivery team, key customers, and cross-functional partners.
• Establish a strong understanding of Authenticom's customers, technology, delivery processes, and operational priorities.
• Help create a consistent, accountable, and high-performing delivery operation.
• Successfully support customer onboarding and delivery initiatives while maintaining clear ownership and communication.
• Improve delivery processes, metrics, and workflows to increase efficiency and service quality.
• Develop and coach delivery team members while strengthening the team's execution-focused culture.
• Become a trusted partner to Product, Sales, the Senior Director of Delivery, and other internal stakeholders.
• Help identify recurring customer and operational challenges and turn them into actionable improvements.
• Contribute to stronger customer relationships, improved service delivery, and scalable operational practices.

What You Bring

Delivery & Technology Experience

• 7+ years of experience in software delivery, technical support, technical consulting, technical implementation services, or a related B2B technology environment.
• Experience working with customer-facing technology implementations, software delivery, integrations, or technical solutions.
• Experience directly leading or managing a team of 3+ employees preferred.
• Experience working with B2B APIs, integrations, or related technical solutions preferred.
• Working knowledge of integration technologies and concepts such as REST, SOAP, XML, JSON, and OpenAPI preferred.

Customer & Business Acumen

• Strong customer orientation with the ability to balance customer needs, operational priorities, and business objectives.
• Ability to build trusted relationships with customers, internal stakeholders, and cross-functional partners.
• Strong judgment and problem-solving skills, with the ability to determine when issues should be addressed directly or escalated.
• Ability to understand complex customer and business needs and translate them into actionable delivery priorities.

Leadership & People Development

• Strong people leadership, coaching, and team development skills.
• Ability to establish accountability while creating a collaborative and supportive team environment.
• Experience prioritizing work, removing obstacles, and helping teams successfully execute against competing demands.
• Ability to lead through change and adapt to evolving business and customer needs.

Communication & Collaboration

• Excellent verbal and written communication skills.
• Strong ability to build relationships and collaborate across teams and organizational levels.
• Comfortable leading customer calls, technical discussions, planning sessions, and team meetings.
• Ability to communicate effectively with both technical and non-technical audiences.
• Strong ability to facilitate alignment and drive issues toward resolution.

Organization & Execution

• Strong time management and organizational skills.
• Ability to work independently while maintaining accountability for multiple priorities and deliverables.
• Strong planning and execution capabilities in a fast-paced environment.
• Ability to adapt quickly to changing priorities and evolving business needs.
• Strong attention to detail and follow-through.
• Ability to exercise sound judgment, resolve problems, and escalate issues appropriately.

Education

• Bachelor's degree in Business, Technology, or a related field preferred.
• Equivalent combinations of education, training, and relevant experience may be considered.

Who You Are

You're a delivery leader who naturally connects the dots between customers, people, processes, and technology.

You enjoy understanding the details behind a problem, but you also know when to step back and focus on the bigger picture. You're comfortable leading a team, working directly with customers, navigating competing priorities, and getting hands-on when an important issue needs to be solved.

You're organized, accountable, and calm under pressure. You know how to create clarity when priorities are changing, and you enjoy finding ways to make processes more efficient and teams more effective.

Most importantly, you're passionate about helping teams deliver exceptional customer experiences and building the people, processes, and practices that make great delivery repeatable.

Why Join Authenticom?

Build Something Meaningful

Join a company investing in its future and help shape how critical technology and data connectivity solutions are delivered to customers across the automotive technology ecosystem.

Make an Impact

Work directly with customers and cross-functional teams where your leadership can influence delivery performance, customer experience, operational efficiency, and team development.

Lead Great People

Help build and develop a collaborative delivery team that values trust, accountability, ownership, and continuous improvement.

Work Across Technology & Business

Partner with Product, Sales, Delivery, and other teams to solve meaningful customer challenges and improve the way technology solutions are delivered.

Remote-First Culture

Authenticom is committed to a remote-first work environment that gives employees the flexibility to do their best work while staying connected to their teams and customers.

Compensation

Base Salary: [INSERT SALARY RANGE] Annually

Benefits

Authenticom offers a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Paid holidays
• Paid time off
• Volunteer time off
• Wellness activities
• Birthday time off
• Remote-first work environment
• Professional development opportunities

Equal Opportunity Employer

Authenticom is committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences.

Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.