Senior Implementation Consultant - Campus ID

Who we are:

Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.

Why join our team?

We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.

Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.

 What you will be doing:

Job Summary / Purpose

• The Senior Implementation Consultant – Campus ID is responsible for delivering high-quality remote implementations of identity, credentialing, commerce, and related enterprise applications. This role serves as a technical consultant and trusted advisor to clients throughout the implementation lifecycle, supporting solution configuration, installation, integration, testing, training, go-live, and transition to ongoing support. Successful Implementation Consultants are self-motivated, adaptable, collaborative, and comfortable learning new technologies and applications as the solution portfolio evolves.

Who you will work with:

This role is part of the Professional Services organization and works closely with Project Managers, other Implementation Consultants, Support, Product, Development, Sales, and other internal teams. Implementation Consultants also work directly with customers throughout the implementation lifecycle to deliver solutions that meet customer requirements and provide a positive implementation experience.

Key Responsibilities and Duties

• Perform remote implementations of Identity and Commerce solutions, applications, and related technologies.
• Configure, install, test, and troubleshoot Identity and Commerce software, applications, integrations, and supported hardware components, including solutions such as GET, CS Gold, and XML and API interface integrations.
• Lead assigned technical implementation activities, including project preparation, configuration, testing, go-live support, and post-implementation follow-up.
• Analyze customer environments, system requirements, databases, integrations, and network configurations to support solution deployment.
• Validate customer requirements and translate business and technical needs into appropriate system configurations.
• Configure and validate integrations between Campus ID applications and third-party systems.
• Troubleshoot implementation-related technical issues, working collaboratively with Support, Product, Development, and third-party vendors to drive issues to resolution.
• Develop and maintain strong working knowledge of Campus ID products, applications, integrations, and implementation methodologies, and maintain accurate implementation documentation.

What you bring to the table:

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Technology, or a related field preferred; an equivalent combination of education and relevant professional experience will be considered.
• 5+ years of experience implementing, configuring, supporting, or administering enterprise software applications or technology solutions.
• Experience installing, configuring, testing, and troubleshooting enterprise software applications in Microsoft Windows Server environments, along with working knowledge of networking concepts (TCP/IP, DNS, ports, firewalls) and system integration concepts, APIs, data interfaces, and identity management technologies.
• Strong customer-facing, communication, and consultative skills, with the ability to explain technical concepts to both technical and non-technical audiences and build trusted relationships throughout implementation.
• Strong troubleshooting, analytical, and problem-solving skills, with excellent time management and organizational skills to manage multiple customer projects and priorities.

Preferred Qualifications

• Experience working within higher education, healthcare, corporate enterprise, or other complex customer environments; familiarity with payment technologies, transaction processing, PCI compliance, credentialing, or commerce applications, as well as LDAP, Active Directory, SSO, SAML, or Shibboleth.

Essential Functions of the job:

The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.

What is good to know:

This role requires 0% travel and is performed remotely. Flexible hours may be required to support customer go-lives, system upgrades, migrations, or other scheduled implementation activities, and the role requires regular virtual collaboration with customers and cross-functional internal teams.

Competencies and Behaviors

• Self-directed, accountable, and comfortable taking ownership of assigned implementation activities.
• Adaptable and collaborative, working effectively across Project Management, Support, Product, Development, and other internal teams in an environment with changing priorities and technologies.
• Detail-oriented, with a strong commitment to quality, accuracy, documentation, and meeting project deadlines.
• Demonstrates curiosity and a continuous-learning mindset, proactively identifying risks, dependencies, and opportunities for improvement.

This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.

What you get when you join our team:

• Flexible time off to include paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans on your first day of employment
• Comprehensive employee assistance program (EAP)
• Employer-paid life insurance/AD&D/short-term and long-term disability insurance 
• Flexible spending account (FSA) or health savings account (HSA) 
• Matched 401(k) 
• Employee stock purchase plan

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

Your personal information will be handled in accordance with Illumia's Candidate Privacy Notice

Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.