Senior Director, Operational Performance

POSITION SUMMARY

The Senior Director, Operational Performance serves as the primary strategic partner between Health Center Operations, Finance, and Business Intelligence, ensuring alignment between operational performance, financial sustainability, and organizational goals.

As a member of the Clinical Implementation Team, this position translates operational, workforce, clinical, and financial data into actionable insights that support decision-making across the health center division. The Senior Director helps leaders understand the operational impact of financial decisions and the financial impact of operational decisions.

Working closely with Finance, Clinical Services, Revenue Cycle, Human Resources, Information Technology, Business Intelligence, Materials Management, Pharmacy, and Laboratory Services, this role drives performance improvement, resource optimization, financial stewardship, and strategic planning across the organization's health center network.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Operational Resource Management: (30%)

• Serve as the primary liaison between Health Center Operations and Finance.
• Partner on annual budgets, forecasts, workforce planning, and long-range financial planning.
• Monitor staffing, FTE allocation, salary expenses, productivity, travel, contracted services, and other operational costs.
• Collaborate with Clinical Services, Pharmacy, Laboratory Services, Materials Management, Information Technology, and other departments to improve efficiency and manage costs.
• Develop financial models, business cases, and return-on-investment analyses for operational and strategic initiatives.
• Evaluate resource allocation, staffing models, operational investments, and cost allocation methodologies.

Performance Management and Analytics (30%):

• Serve as the primary operational liaison to the Business Intelligence team.
• Define reporting requirements, performance metrics, and dashboard priorities to support operational and financial decision-making.
• Ensure the accuracy, relevance, and usability of operational and financial reporting.
• Monitor key performance indicators related to access, productivity, staffing, workforce utilization, patient experience, revenue, and financial performance.
• Analyze operational, workforce, clinical, and financial data to identify trends, risks, and opportunities.

Strategic Planning and Decision Support: (30%)

• Support strategic planning, forecasting, and organizational decision-making.
• Evaluate new programs, service expansions, growth opportunities, and operational investments.
• Develop recommendations related to staffing, resource deployment, service delivery models, and operational performance.
• Identify opportunities to improve access, workforce effectiveness, operational efficiency, and financial sustainability.

Leadership and Collaboration (10%):

• Serve as a trusted advisor to operational and financial leadership.
• Build strong partnerships across Operations, Finance, Clinical Services, Revenue Cycle, Human Resources, Information Technology, Business Intelligence, Pharmacy, Laboratory Services, and Materials Management.
• Promote accountability, collaboration, and data-informed decision-making across the organization.

CORE COMPETENCIES

• A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice.
• A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
• Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility.
• Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience.

REQUIRED SKILLS/ABILITIES:

Interpersonal

• Excellent customer service and communication skills
• Ability to remain focused and calm in stressful situations
• Excellent interpersonal and verbal skills
• Superior oral and written communication skills
• Ability to develop and maintain effective, professional relationships with internal and external stakeholders
• Ability to work effectively as part of team

Technical

• Proficient in Microsoft Office Suite or similar software
• Familiarity with Microsoft Excel
• Proficient data management and data analysis skills

Subject Matter Knowledge

• Familiarity with the principles of project management
• Familiarity with principles of process improvement
• Familiarity with the principles of Just Culture
• Sound understanding of financial and budgeting processes
• Maintenance of professional growth and development through continuing education, including participation in conferences, workshops, and professional affiliations

Work Habits/Attributes

• Strong understanding of ambulatory healthcare operations, healthcare finance, reimbursement, and performance management.
• Advanced financial modeling, forecasting, budgeting, and analytical skills.
• Ability to translate operational priorities into financial strategies and financial results into operational action.
• Strong understanding of healthcare data, reporting methodologies, and business intelligence applications.
• Excellent communication, relationship management, and executive presentation skills.
• Ability to influence across functions and drive organizational performance through collaboration.
• Keen attention to detail
• Excellent organizational skills
• Outstanding time management skills, including the ability to work under deadline
• The ability to produce high-quality work in a fast-paced environment with changing and/or competing priorities
• Well-developed problem-solving and critical thinking skills

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short- and Long-Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our brick-and-mortar health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.