SENIOR DIRECTOR OF PRODUCT DELIVERY
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AI Summary
SENIOR DIRECTOR OF PRODUCT DELIVERY
Job Description
About Authenticom
At Authenticom, we're building the future of automotive data connectivity.
For more than 20 years, we've been the trusted technology partner behind many of North America's leading automotive manufacturers, dealerships, software providers, and technology companies. Every day, our technology securely powers millions of critical data exchanges that keep the automotive industry moving.
While our name may not be widely recognized outside the industry, our impact is. Today, we're entering an exciting new phase of growth-expanding our products, strengthening strategic partnerships, and investing in the people, processes, and technology that will accelerate what's next.
We're large enough to solve meaningful, enterprise-scale challenges, yet agile enough that every employee has the opportunity to influence our direction. We believe great companies are built by great people, which is why we've created a remote-first culture grounded in trust, accountability, collaboration, and flexibility.
If you're looking for a company with ambitious goals, meaningful work, and the opportunity to make a measurable impact, Authenticom offers the chance to help shape the future-not simply be part of it.
About the Opportunity
The Senior Director of Product Delivery will lead Authenticom's Product Delivery organization, with responsibility for successful implementation, onboarding, support, quality assurance, business analysis, and ongoing operational excellence across our integration platform.
This is a highly visible leadership role focused on delivering exceptional customer outcomes while building scalable processes, developing high-performing teams, and improving operational performance across the organization.
You'll work closely with Product, Engineering, Sales, and Customer Success to ensure execution aligns with company strategy while continuously improving customer experience, delivery efficiency, implementation predictability, and organizational performance.
What You'll Do
- Lead Product Delivery Operations
Own and continuously improve support and delivery processes to create a high-quality customer and user experience.Establish scalable operating processes, metrics, and solutions that improve efficiency and productivity.Drive operational excellence across Delivery, Support, Quality Assurance, and Business Analysis.Identify and remove delivery bottlenecks while improving implementation predictability.
Lead Customer Onboarding & Implementation
Oversee customer onboarding and project management functions.Ensure critical initiatives, programs, and projects deliver value on-budget and on-time.Improve customer onboarding timelines and create predictable, repeatable implementation processes.Lead team planning exercises, technical reviews, and customer calls.
Build High-Performing Teams
Lead, motivate, and engage a team while developing a strong execution-focused culture.Develop and retain high-performing leaders and technical professionals.Establish clear expectations, accountability, and performance standards across the Product Delivery organization.Foster collaboration, continuous improvement, and a customer-first mindset.
Develop Strategic Customer Relationships
Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.Partner with customers to understand priorities, resolve challenges, and ensure successful outcomes.Identify opportunities for additional business within existing accounts and collaborate with Sales to help close expansion opportunities.
Partner Across the Organization
Collaborate closely with Product and Engineering to align delivery execution with product strategy and technical capabilities.Partner with Sales and Customer Success to ensure seamless transitions from sales through implementation and ongoing support.Provide customer and operational insights that help influence product priorities and company strategy.Strengthen cross-functional collaboration across the organization.
What Success Looks Like
In this role, you'll be expected to:
Improve customer onboarding timelines.Increase customer satisfaction and support performance.Improve implementation predictability.Reduce delivery bottlenecks.Build scalable operational processes.Develop and retain high-performing leaders.Strengthen collaboration across Product, Engineering, Sales, and Customer Success.Create a culture focused on accountability, continuous improvement, and exceptional customer outcomes.
What You Bring
Leadership & Delivery Experience
10+ years of experience in software delivery, technical support, technical consulting, or technical implementation services within B2B integration.5+ years of experience leading managers and technical teams preferred.Experience leading enterprise software implementation organizations.Experience scaling delivery organizations in high-growth SaaS environments.Experience supporting enterprise B2B customers.Experience managing cross-functional programs.
Education
Bachelor's degree in Business, Technology, or a related field required.Equivalent combinations of education, training, and experience may be considered.
Technical & Operational Expertise
Experience developing and/or implementing B2B APIs.Strong working knowledge of integration technologies in distributed, server-based, enterprise-class environments.Familiarity with technologies including REST, SOAP, XML, JSON, and OpenAPI.Experience with Agile methodologies.Strong understanding of software delivery, implementation, support, and quality processes.
Strategic & Professional Skills
Exceptional time management and organizational skills, with the ability to manage multiple priorities independently and efficiently.Ability to thrive in a fast-paced environment and make sound decisions quickly.Strong judgment and problem-solving abilities.Excellent verbal and written communication skills.Strategic, creative, and innovative mindset.Ability to build trusted relationships with customers, executives, and cross-functional stakeholders.Strong ability to translate operational challenges into scalable processes and measurable improvements.
Who You'll Lead
This role provides leadership and oversight for:
Scrum MasterSenior Business AnalystTechnical Business AnalystIntegration Support ManagerSenior Quality Assurance Engineer
Why Join Authenticom?
Build Something Meaningful
Join a company investing in its future and help shape the next chapter of our product delivery and customer experience organization.
Make an Impact
This is an opportunity to directly influence customer outcomes, operational performance, organizational growth, and the continued evolution of Authenticom's technology platform.
Lead Through Growth
You'll have the opportunity to build scalable processes, develop talented leaders, and help create a high-performing organization capable of supporting Authenticom's continued growth.
Remote-First Culture
Authenticom is committed to a remote-first work environment grounded in trust, accountability, collaboration, and flexibility.
Competitive Rewards
We reward your success with a competitive compensation package, commission opportunities, and performance incentives for top channel achievers.
Compensation
Base Salary:$150,000 To $165,000.00 Annually
Benefits
Authenticom offers a comprehensive benefits package including:
- Medical, dental, and vision insurance
- Paid holidays
- Paid time off
- Volunteer time off
- Wellness activities
- Birthday time off
- Remote-first work environment
- Professional development opportunities
Equal Opportunity Employer
Authenticom is committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences.
Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.
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