Senior Director, Account Management

Ciklum is looking for a Senior Account Director to join our team in Germany .

Ciklum is a global AI-powered Experience Engineering firm redefining how the world builds, innovates, and experiences technology. We combine product engineering, human-centered design, and AI to create solutions that reimagine industries and deliver real-world impact. Powered by 3,000+ engineers across EMEA, the US, and APAC, we deliver high-impact technology solutions to Fortune 500 and fast-growing organizations worldwide.

About the role:

As a Senior Account Director, become a part of a cross-functional development team engineering experiences of tomorrow.

Responsibilities:

• Hybrid Business Development & Account Management: Actively hunt for net-new business opportunities within the DACH market while simultaneously managing and expanding a portfolio of existing enterprise clients
• Full-Cycle Sales: Drive the end-to-end sales cycle, from prospecting and initial C-level outreach to negotiating and closing high-value custom software and AI solutions
• Strategic Growth: Develop and execute comprehensive account management strategies (farming, up-selling, cross-selling, etc.) to fuel Ciklum’s growth
• Relationship Building: Manage client accounts and build strong, sustainable, long-term client relationships as a trusted digital advisor
• Cross-Functional Coordination: Coordinate with internal Ciklum teams (delivery, technology, and GTM) to deliver solutions that meet clients' needs
• Market Intelligence: Keep a close eye on trends relevant to the client industry and business to proactively identify suitable tech opportunities
• Account Leadership: Manage client escalations and provide help/support to team members by acting as the single point of commercial contact
• Delivery Oversight: Provide governance and delivery oversight for your client accounts to ensure exceptional quality and satisfaction

Requirements:

• 8+ years of experience in hybrid business development and client relationship management, specifically selling custom software engineering, IT consulting, or AI/digital services
• Language Skills: Native or bilingual fluency in German, and full professional proficiency in English
• Hunter/Farmer Mindset: Very much goal and performance-oriented; capable of acting strategically while remaining hands-on in new logo acquisition
• Commercial Acumen: Ability to create a financial business case, present ROI back to customers and prospects, and manage account-level P&L responsibility
• Executive Presence: Proven ability to interact with C-Level Executives, convey Ciklum's value proposition, and explain in clear terms how we can execute on their business strategy

What`s in it for you?

• At Ciklum you will build your career in a proven successful high growth company with unique service offering on the market
• You will challenge conventional ways of working
• You will be a part of a learning ecosystem with access to training and self-development opportunities
• You will join a culture with a strong social responsibility
• You will be part of a creative and dynamic team that works to the highest ethical standards

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

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