Scheduling Support Agent

We're a fast-growing US home energy company helping homeowners save money with solar, HVAC, windows and insulation solutions. Our Dallas call center is the heart of the business, and now we're building our very first remote team in Latin America. You'd be joining from the start and helping shape what this team becomes.

About the role

Looking to kick off your career in sales? This is your chance to learn the craft from a team that does it every day in the US market. As a Scheduling Support Agent, you'll call homeowners across Texas, start real conversations about how they can lower their electric bill, and book them for a home assessment. No previous sales experience needed: if you're a great communicator and hungry to learn, we'll teach you the rest.

What you'll do

• Make 250 to 300 calls a day through an auto-dialer. Every lead is provided, so your focus is 100% on the conversation.
• Spark homeowners' interest in lowering their energy bill and book them for a home assessment.
• Turn objections into opportunities and keep conversations going, even when the first answer is "no."
• Adapt your tone and style to connect with people across different US regions.
• Follow proven scripts and SOPs, and keep your activity up to date in Salesforce.
• Hit your weekly goals and climb the team leaderboard.
• Keep sharpening your skills through coaching, call reviews and feedback.

Requirements

• Excellent English communication skills. This is the #1 thing we look for: you speak clearly, confidently and naturally, and you can keep a stranger engaged on the phone.
• Great listening skills and the ability to adapt your tone to different people, accents and personalities.
• Up to 1-2 years of experience in call center, customer service or sales-related roles. Recent graduates and career starters are very welcome!
• A positive, resilient mindset: you don't take rejection personally and you bounce back fast.
• Coachable and curious, always open to feedback and ready to learn.
• Self-motivated and disciplined enough to stay focused while working from home.
• Your own reliable computer and a stable, high-speed internet connection.
• Based in Latin America.

Nice to have

• Any experience with cold calling, appointment setting or lead generation (internships and part-time jobs count!).
• Previous experience talking with US customers.
• Familiarity with Salesforce or auto-dialers such as Five9.

Training and onboarding

Never made a sales call before? No problem. You'll start with a one-week training program where you'll learn our proven scripts, our SOPs and how every part of the call center works. You'll also get access to hundreds of real recorded sales calls to learn from. At the end of the week, you'll take a final assessment to show what you've learned, and then you're ready to hit the phones.

What we offer

• Base salary plus commissions. Every appointment you set adds to your earnings, and top performers can double their monthly income through commissions.
• Real growth opportunities in a company that's expanding into new US markets. The more you learn and perform, the further you can go.
• Professional sales training and hands-on coaching from an experienced US call center manager.
• 100% remote work from anywhere in Latin America.
• Be part of the US team from day one: listen in on calls, learn from experienced reps and feel included in everything we do.
• A fun, competitive culture with leaderboards, challenges and recognition for top performers.
• All the tools you need, so you can focus on what you do best: talking to people.
• Skills for life: communication, persuasion and resilience that will boost your career wherever it takes you.

Benefits

• Work remotely
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!