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AI Summary
The role involves scheduling jobs and serving as a reliable extension of clients' offices to ensure a hospitable experience. It requires close collaboration with Account Managers and Operations to meet all client needs efficiently.
Why the Customer Success Team at Steno Is Different
- Front line of the business – The team ensuring clients and providers are well taken care of, with the ultimate goal of keeping Steno a top court reporting and litigation support agency for law firms nationwide
- White-glove service, every time – We don't just schedule jobs — we serve as an extension of our clients' offices, delivering a reliable, timely, and hospitable experience deposition by deposition
- Cross-functional and collaborative – Partners closely with Account Managers, Operations, and internal teams to ensure every client need is met without missing a beat
- Built for natural problem-solvers – You'll coordinate many moving parts across fast-moving workflows while staying organized, composed, and client-focused
You'll crush this role if you have 1+ years of administrative, coordination, or operational assistant experience, a hospitality mindset and exceptional communication skills, comfort picking up new systems quickly, and the ability to prioritize competing tasks in a fast-paced remote environment. Prior court reporting agency or legal experience is a big plus. You will cover Monday thorugh Friday 9a - 5p CT or 10a-7p PT.
Application Information
- Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
- Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
- Information provided to Steno, such as professional credentials and skills, educational and work history, and other information included in an application, is collected and stored in our system. We never disclose or sell your personal information.
- Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven't received an expected communication, check your spam.
- Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.
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