SAP Work Management Operations Support Analyst, PGE

Overview

The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel

Job Description

In the assigned Job Role of Package Consultant 1, your Area Of Responsibility will be as below:

⦁ Assist in stakeholder interviews and workshops, capturing and documenting user needs for ERP implementation projects
⦁ Participate in discussions between stakeholders and the design team, to understand technical solutions
⦁ Develop and refine codes to customize and integrate ERP packages, by following detailed design specifications to meet user requirements
⦁ Perform data migration activities by mapping data fields and executing data cleansing under prescribed guidance, for uninterrupted integration
⦁ Conduct and document compliance checks against defined guidelines, to ensure ERP systems align with industry standards and security protocols
⦁ Draft clear and concise documentation detailing steps followed for ERP package customization, to support user training for the team

Your contribution to the team:

⦁ An agile mindset with effective communication and problem-solving skills.
⦁ The ability to work on majority of the areas as part of ERP package implementation, with sector focus
⦁ Passion for innovating solutions that drive progress and meet future challenges.
⦁ A proactive approach to monitoring and resolving production issues
⦁ Commitment to continuous learning, knowledge sharing, and fostering team development

Required Skill and Experience

Functional & Business Process Knowledge
• Strong understanding of Work Management business processes.
• Knowledge of utility operations and field workforce management processes.
• Understanding of end-to-end work lifecycle management from work creation through execution and completion.
• Experience supporting integrated business processes across multiple enterprise applications.
Systems Knowledge
Experience with one or more of:
• SAP Work Management
• SAP PM / EAM
• GridUnity
• CC&B
• Customer Portal Applications
• Enterprise Integration Platforms
• Reporting and Analytics Solutions
Technical & Analytical Skills
• Strong analytical and troubleshooting capabilities.
• Advanced Microsoft Excel skills.
• Experience developing dashboards and reports using Power BI.
• Ability to analyze production issues and coordinate resolution across multiple support teams.
Professional Skills
• Strong customer-facing communication skills.
• Excellent stakeholder management abilities.
• Strong organizational and coordination skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Ability to translate technical information into business-friendly communication

Preferred Skill and Experience

Preferred Qualifications
• Experience supporting PG&E business operations.
• Knowledge of GridUnity workflows and integrations.
• Understanding of CC&B and customer-related business processes.
• Familiarity with SAP custom developments and PG&E-specific configurations.
• Experience working within large-scale utility transformation and support environments.
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Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

EEO/About Us

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.