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You will manage incidents, service requests, and process improvements while ensuring the stability of productive SAP landscapes. You will also collaborate across functional teams to resolve cross-module issues and document solutions to enhance support quality.
As a leading consulting company for SAP software, especially for SAP S/4HANA transformations and SAP Cloud solutions, CNT Management Consulting has been one of the top international consultancies for over 25 years. With 550 business process experts and SAP consultants in seven European countries as well as in the USA, we successfully support the digital transformation of corporations, mid-sized companies and public organizations. CNT Management Consulting offers method and consulting expertise for all SAP products.
From implementing solutions to owning their success.
At CNT, Appplication Services means more than resolving tickets. You stay close to customers after go-live, take responsibility for productive SAP processes and continously improve solutions where they create real business impact. You build lasting customer and system knowledge while working across functional and technical teams.
We offer:
Flexible working model: 100% flexible working time and location model, home office can be customised.
Comprehensive further training opportunities: Active promotion of internal and external training, certifications, competence teams, and much more.
International and inspiring working environment: locations throughout Europe and in the USA, international projects and colleagues.
Activities to promote health and well-being: Offer to promote health, sport, well-being (e.g. yoga, private supplementary insurance, and much more).
Attractive remuneration: Financial security through high fixed salary, performance-related bonus, company car, lease-a-bike, subsidised public transport ticket.
Employee incentives and bonus systems: Various bonuses (e.g. headhunter bonus, sales bonus, new client bonus).
Employee benefits: Variety of discounts on products or services from partner companies.
Active participation and events: contribution of own ideas (My-Idea), numerous events (e.g. team events, Christmas party, sporting events, etc.).
These are your tasks:
Take ownership of incidents, service requests, process and customizing questions and smaller changes in you specialist area
Clarify requirementes directly with customers, analye root causes and coordinate solutions through implementation and closure.
Support and further develop productive SAP landscape while ensuring stable business-critical processes.
Collaborate across SAP modules, Development, Basis and external partners to resolve cross functional issues.
Document reusable solutions, share knowledge and contribute to the continuous improvement of support quality and processes.
What you should bring:
Practical SAP experience and the ability to independently cover at least one of the following areas:
A structured, independent and customer oriented way of working with a strong interes in root cause analysis and sustainable solutions.
Professional competence in the area of integration with SAP modules with the Service Modules
Business fluent in German and English
CNT stands for further development, career opportunities and prospects, as well as a family-friendly working environment. With equal opportunities, diversity and a culture of openess, we ensure a productive and at the same time positive working relationship.
If you have any questions, please contact the following e-mail address: recruiting@cnt-online.com
We are looking forward to your application!
Helene Penz
Recruiting Executive
Human Resources
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