Sales Support & Business Development Specialist (Certification)

1. Inbound Inquiry & Sales Coordination

• Monitor the generic inquiries inbox daily and action promptly

• Provide a call-first response to every inbound inquiry

• Qualify leads and book seats on open certification courses

• Take and process orders, typically ranging from AUD 2,000 to AUD 20,000 in value

2. Quoting & Pipeline Follow-Up

• Send quotes and follow up on all outstanding quotes

• Follow up on every quoted inquiry within one week

• Manage long-cycle follow-up on defence company approvals, which can take up to four months

• Keep the Trello board accurate and up to date, especially the bookings tab

3. Course & Account Coordination

• Drive seat fills for the annual Perth course

• Absorb the documented tasks currently handled by the Newcastle-based contractor (approximately 20 hours/week)

• Handle overflow inquiries from the e-commerce store

4. Backup & Business Development Tasks (quiet periods)

• Database cleaning and hygiene

• Lapsed lead re-engagement campaigns (e.g. a "we're still here" outreach to the last ~3,000 leads)

• Product self-education across all five certification courses

• LinkedIn outbound prospecting (training provided; later phase of the role)

5. Marketing Support (secondary, as capacity allows)

• General marketing support during a current maternity-leave gap

• Assist with catalogues and social media management

• Contribute to blog articles related to the certification courses

• Strong inside sales, sales support, or customer service experience

• Experience processing orders and quotes with high accuracy, ideally in the AUD 2,000–20,000 range

• Experience using CRM or task-board tools (e.g. Trello, HubSpot, Zoho)

• Confident, professional phone manner for inbound and outbound calls

• Experience managing long sales or approval cycles (corporate, government, or defence procurement a plus)

• Excellent written and spoken English communication skills

• Strong attention to detail and accuracy are essential

• Advanced organisational and time management skills

• Ability to manage multiple priorities across sales, admin and occasional marketing tasks

• Minimum 2–3 years experience in a similar sales support, inside sales, or coordination role

• Experience with e-commerce order support or basic marketing/social media coordination (nice to have)

• Highly organised and detail-oriented

• Proactive and able to work independently

• Confident communicator with a consultative, call-first approach

• Persistent without being pushy — comfortable with long follow-up cycles

• Quick learner with strong system adaptability

• Personable, with genuine warmth and good energy