Sales Support Analyst IV
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AI Summary
Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.
Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.
At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!
As a key member of our Customer Success team, you will play a pivotal role in driving our ambitious sales goals. In this dynamic Sales Support Analyst position, you will take on a diverse range of operational responsibilities that empower our sales engine. Your work will directly impact our growth and be essential in maintaining our stellar reputation for exceptional customer satisfaction.
What You’ll Do
Collaborate with Customer Success Managers (CSMs) and Cross-Functional Teams: Provide ongoing support to CSMs and collaborate with other departments to ensure seamless customer experiences.
Manage SMS Rate Updates: Regularly update and maintain accurate SMS rate information in the system, ensuring timely and precise adjustments.
Handle Provisioning and Billing Requests: Submit and track provisioning and billing requests using the CRM system, ensuring prompt and accurate processing.
Maintain and Update Account Data in Salesforce/Nova: Manage and update customer account information, including addresses, ownership details, and other critical data, ensuring accuracy and consistency across platforms.
Data Reporting and Auditing: Generate, analyze, and audit data reports to support decision-making and ensure data integrity across the organization.
Develop Training Materials: Create and maintain comprehensive training documentation for new processes, including both written guides and recorded tutorials.
Engage in Company Meetings: Actively participate in and present at various internal meetings, contributing insights and updates to drive team alignment and progress.
REQUIREMENTS
1+ year(s) of experience in a sales support role or equivalent work experience
1+ year(s) of experience in CRM software, ideally Salesforce.com, and Microsoft Office
A solid understanding of sales performance metrics and KPIs.
Keen problem-solving abilities to proactively navigate challenges.
The organizational agility to multitask and manage competing priorities seamlessly.
A sharp eye for detail to ensure accuracy in all your operational activities.
Exceptional communication skills, both written and verbal, to connect effectively with our team and customers.
A genuine customer-first mindset with strong service skills.
A collaborative spirit and the desire to be a supportive, effective team player.
A self-motivated, optimistic attitude that brings positive energy to the workplace
OUR HIRING PROCESS
We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.
We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!
- STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $56,000-$84,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until June 2, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
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