Sales Representative

Work Setup: Remote - Philippines

Schedule: 9 AM to 6 PM EST (Subject to change)

Equipment: Company-provided

Type of Contract: Full-Time

Start Date: ASAP

The Sales Representative is responsible for handling sales calls and/or chats, engaging with customers to identify their needs and assist in retention efforts. This position will also be responsible for maintaining an up-to-date knowledge of our products and services, and providing excellent customer service to potential customers.

What does a day in the life of a Sales Representative look like? 

• Respond promptly and professionally to customer inquiries via phone, email, or chat

• Provide accurate information about products and services to customers

• Negotiate and closes sales deals over the phone, email or chat

• Identify customer needs and recommends appropriate products or services

• Assist with customer retention efforts

• Transfer non-sales related calls to the appropriate teams

• Maintain accurate documentation of all customer interactions in CRM system

• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules

• Collaborate with other departments as needed to resolve customer issues

• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

• Adhere to company policies and procedures

• Meet or exceed performance targets for related KPIs

• Perform other duties as assigned

What are the required qualifications for a Sales Representative? 

• 1 year experience in an inbound or outbound sales role or equivalent, preferably in the call center environment 

• Experience in outbound sales preferred

• Experience supporting customers via phone, chat and email preferred

• Strong communication skills, both verbal and written

• Strong negotiation and sales skills

• Proficient in using computers and various software applications such as CRM

Ninja Perks and Benefits

*Full time employees

• Competitive compensation

• Adherence to government-mandated benefits

• Retirement Savings Program with Company Matching

• Life Insurance

• HMO coverage starting on Day 1

• Paid time off, birthday leave

• Bonus and incentive plans

• Opportunities for skills training and personal and professional development

• Beautiful office space with a free lunch provided daily for onsite employees

• Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a Better Way to Grow! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/92KOm6DyhBYKqeKTxdxEf

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. 

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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