Sales Executive - Travel & Hospitality

Location: Remote (US) | Up to 25% Travel
Employment Type: Full-time 
Reporting to: Chief Sales Officer

ABOUT US 

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.  

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.  

HERE'S WHAT THE JOB REALLY LOOKS LIKE

We’re looking for a high-impact BPO Sales Executive who thrives in complex sales environments and knows how to turn challenges into opportunities. This role combines strategic thinking, consultative selling, and the ability to build trust with executive stakeholders. If you’re driven, resilient, and energized by growth, you’ll be a great addition to our team!  

HOW YOU'LL MAKE AN IMPACT 

1. Pipeline Building & New Business Development

• Identify, pursue, and qualify new BPO opportunities through proactive outreach and market research.
• Lead discovery conversations to uncover client pain points, operational needs, and decision criteria.
• Maintain disciplined pipeline management with consistent follow-up and CRM accuracy.

2. Consultative Solution Selling

• Translate client challenges into clear, relevant BPO solutions and value propositions.
• Build compelling ROI stories using process improvements, cost savings, and measurable performance outcomes.
• Guide prospects through buying complexity by outlining onboarding steps, SLAs, KPIs, and operational expectations.

3. Executive Engagement

• Conduct polished, high-level conversations with senior leaders and decision-makers.
• Facilitate presentations, business cases, and solution narratives that command executive attention.

4. Negotiation & Deal Management

• Shape and manage the commercial conversation: pricing models, terms, value levers, and contractual considerations.
• Identify non-negotiables and hold position on high-impact items that matter to long-term success.
• Collaborate with internal teams (legal, operations, delivery) to advance deals to closure.

5. Collaboration & Internal Alignment

• Partner with cross-functional peers to refine solutions, coordinate proposals, and ensure operational feasibility.
• Share best practices, participate in peer reviews, and contribute to a high-performance sales culture.

6. Resilience, EQ, and Relationship Building

• Navigate objections with empathy, confidence, and emotional intelligence.
• Sustain momentum despite rejection and consistently re-engage potential clients.
• Build trust and rapport across diverse stakeholders through transparency and authenticity.