The role involves screening applications, scheduling interviews, and managing the end-to-end hiring and selection process. Additionally, the specialist will negotiate salaries and ensure a seamless onboarding experience for new hires.
Alorica
19 Remote Job Openings at Alorica
Agent de service à la clientèle à distance anglais/espagnol - Remote English/Spanish Customer Service Agent
Alorica
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Full Time
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16 hours ago
Alorica
The agent will record detailed call information for auditing and reporting purposes while maintaining accurate customer records. They will also assist customers in resolving product or service issues and identify opportunities for service upgrades.
You will guide customers through healthcare-related questions and challenges while providing effective solutions. Additionally, you will maintain accurate customer records and identify opportunities to introduce enhanced services.
Service à la clientèle bilingue Soutien technique Travail à domicile / Remote French Bilingual Customer Service - Tech Support
Alorica
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Full Time
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11 days ago
Alorica
Handle customer inquiries via phone, email, and chat to resolve technical issues and concerns. Maintain accurate customer records and identify opportunities to recommend enhanced services to improve the customer experience.
Act as the first point of contact for telecom customers to resolve technical and service-related inquiries via inbound calls. Responsibilities include troubleshooting mobile devices, managing billing questions, and identifying sales opportunities to enhance customer accounts.
Représentant de vente d’assurance agréé pour le travail à domicile LLQP / Remote Licensed Insurance Sales Representative
Alorica
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Full Time
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12 days ago
Alorica
The role involves selling new or enhanced insurance services to customers and managing detailed call records for auditing purposes. The representative is responsible for providing value-added recommendations and maintaining accurate customer records.
Team Manager Customer Experience - Temporary - Bilingual Spanish
Alorica
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Full Time
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16 days ago
Alorica
Supervise and mentor a call-service team of 20-24 personnel to ensure client satisfaction and operational efficiency. Manage performance metrics, agent coaching, and escalated customer calls while maintaining program-specific standards.
Provide technical pre-sales solutioning support to help close new business and enhance existing client technical capabilities. Design creative recommendations and lead technical presentations for C-level clients to improve contact center customer experiences.
Remote Healthcare Customer Service Representative - Bilingual
Alorica
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Full Time
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a month ago
Alorica
Guide healthcare customers through challenges and provide clear, effective solutions to their concerns. Maintain accurate customer records and identify opportunities to introduce enhanced services to add value.
Design, implement, and maintain scalable and highly available network architectures to support business objectives. Provide senior-level technical support, monitor system performance, and manage network security tools and policies.
Guide healthcare customers through challenges and provide clear, effective solutions to their inquiries. Maintain accurate customer records and identify opportunities to introduce enhanced services that add value to the customer experience.
Bilingual Remote Healthcare Customer Service Representative
Alorica
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Full Time
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2 months ago
Alorica
Guide healthcare customers through challenges and provide effective solutions while maintaining accurate records. Identify opportunities to introduce enhanced services to improve the overall customer experience.
Guide customers through challenges and provide effective solutions while maintaining accurate customer records. Identify opportunities to introduce new services to enhance the overall customer experience.
The representative will assist customers with inquiries regarding orders, products, and policies via phone, email, and chat. They are also responsible for managing orders, handling complaints, and maintaining accurate procedure documentation.
Guide customers through product or service challenges while actively listening to provide effective solutions. Maintain accurate customer records and identify opportunities to introduce enhanced services.
The role involves assisting customers via phone, email, and chat with inquiries regarding orders, product information, and company policies, while providing complete and accurate resolutions to problems and handling complaints. Responsibilities also include performing order management functions like tracking orders, returns, and credits, and escalating issues in a structured manner to management.
Customer Experience Agent (Bilingual-Spanish) Work-At-Home
Alorica
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Full Time
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7 months ago
Alorica
Guide customers through questions and concerns while using the product or service. Record detailed information and maintain customer records to ensure accuracy.
Guide customers through questions and concerns while using the product or service. Maintain accurate customer records and identify opportunities for enhanced services.
The Customer Experience Agent will guide customers through their questions and concerns while using the product or service. They will actively listen to understand issues and provide effective solutions while maintaining accurate customer records.
