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Sales Development Representative

🆔 Job ID: ALEDEE1
🏢 Industry: Luxury Home Improvement / Sales / Appointment Setting
🌎 Location: LATAM / South Africa (Very good English and a neutral accent are required)
🕒 Job Status: Full Time
⏰ Work Schedule: 9:00 AM – 5:00 PM Eastern Time
💰 Salary: $1,000 - $1,200 USD/month base + uncapped commission (OTE: $2,500+/month)
🚀 Target Start Date: ASAP

About the Client

The client is a premium wallpaper installation and decorative finishes company based in Florida, specializing in luxury residential and commercial projects. Their work is driven through partnerships with top interior designers, builders, and contractors, as well as direct inbound leads generated through digital marketing channels. The company is known for delivering exceptional craftsmanship on high-end properties and has built strong relationships with some of the most prestigious design firms in the United States. Their sales process is consultative, relationship-driven, and focused on creating long-term partnerships rather than transactional sales.

About the Role

The client is seeking a Sales Development Representative to manage both inbound and outbound sales activities. This role combines responding to warm leads, preparing estimates, qualifying opportunities, and closing sales with proactive outreach to luxury interior design firms to generate new business relationships. The ideal candidate is a confident communicator who enjoys building relationships, is comfortable working with high-end clients, and has the drive to develop into a full-cycle sales professional. Success in this role depends on strong communication skills, critical thinking, and the ability to balance customer service with business development.

Key Responsibilities

Inbound Sales & Lead Management

• Respond promptly to inbound inquiries from platforms such as Thumbtack, Yelp, the company website, and other lead sources.
• Qualify prospective customers and gather project information.
• Prepare and present project estimates.
• Follow up with prospects and close sales opportunities.
• Maintain accurate customer records within the CRM.

Outbound Business Development

• Research and identify luxury interior design firms and potential strategic partners.
• Conduct outbound calls and email outreach to establish relationships.
• Identify decision-makers and obtain accurate contact information.
• Schedule meetings between qualified prospects and the business owner.
• Maintain ongoing communication with prospective partners through structured follow-up.

CRM & Administrative Support

• Utilize the company's CRM to document activities, manage leads, and track communications.
• Review AI-generated estimates for accuracy and make adjustments when necessary.
• Read and interpret basic floor plans to support estimate preparation.
• Maintain organized documentation and accurate sales records.

Qualifications & Skills

Must Have

• 2+ years of experience in sales, appointment setting, business development, or a related customer-facing role.
• Experience handling both inbound and outbound sales activities.
• Excellent verbal and written English communication skills with a neutral, professional speaking style.
• Strong phone communication and relationship-building skills.
• Comfortable working with CRMs and general computer applications.
• Experience using AI tools such as ChatGPT to improve productivity.
• Basic math skills, including the ability to verify square footage calculations.
• Strong organizational skills with attention to detail.
• Ability to work independently while managing multiple priorities.

Preferred

• Experience working with luxury clientele or premium service industries.
• Previous experience selling home improvement, remodeling, construction, interior design, furniture, or related services.
• Experience working with architects, designers, contractors, or builders.
• Familiarity with reading basic construction or architectural floor plans.
• Experience using Housecall Pro or similar CRM platforms.
• Bilingual English/Spanish or English/Portuguese.
• Experience working remotely with international teams.

Personality Traits

• Professional and articulate communicator.
• Naturally outgoing without being overly salesy or overly energetic.
• Strong critical thinking and problem-solving abilities.
• High level of common sense and sound judgment.
• Self-motivated and results-driven.
• Comfortable initiating conversations and building rapport.
• Coachable with a desire to grow into a full-cycle sales role.
• Organized, reliable, and accountable.
• Able to work confidently with high-end professionals and luxury brands.
• Positive attitude with excellent follow-through.